AudienceView Connect

Refunding a Payment Using a Different Payment Method

You can refund a payment using a different payment method than that of the original payment. For example, if you want to refund a cash purchase with debit.

To refund a payment using a different payment method, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
  2. Select the Order tab.
    The Order|Search page appears.
  3. Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
    The Order|Summary page appears.
  4. Click 'Add Payment'.
    The Payments dialog box appears.
  5. Select the desired payment from the 'Payment Method' dropdown.
    The Payments dialog box refreshes to display applicable information. The default 'Payment Amount' is the amount overpaid on the order.
  6. Verify the 'Payment Amount' and make any modifications, if required.
    Do not include a negative sign (-) with the amount.
  7. If not selected, select Refund from the 'Payment Transaction Type' dropdown.
  8. Complete the payment details or swipe the card if applicable.
    For more information on specific payment methods, refer to:
  9. Click 'Add Payment'.
    The Payment dialog box closes and the Order|Summary page becomes active. An Unprocessed Refund is added to the order. Before saving, you can delete the partial refund by clicking 'Delete'.
  10. Click 'Apply'.
    A window confirms that the application updated the order.
  11. Click 'OK'.
    The Unprocessed Refund record changes to a Refund state. The original payment remains on the order.
If you are refunding a customer for the cost of a ticket that was purchased, you will still need to delete the admission from the order so that the seat will be available for sale. For more information, refer to Deleting an Admission from an Order or Deleting an Admission Using the Seat Map.