The Order|Order History|Tickets page enables you to search for information that is specific to the tickets (printed admissions) on the order. Once you perform a search in the search tickets section, the results appear in the tickets section.
Search Tickets Section
The following image illustrates the search tickets section of the Order|Order History|Tickets page:
The search tickets section of the Order|Order History|Tickets page contains the following properties:
Field |
Description |
Performance Code |
Enables you to filter the search based on the name of the performance.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
Performance Description |
Enables you to filter the search based on the description of the performance.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
Section Name |
Enables you to filter the search based on the section in the venue in which the seat resides.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
Row |
Enables you to filter the search based on the row in the venue in which the seat resides.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
Seat |
Enables you to filter the search based on the number/letter of the seat.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
Update Date |
Enables you to filter the search based on the date the admission was updated. You can enter a single date or date range.
Enter a date or relative date into the field or click or to select the date or relative date.
For more information, refer to Using a Calendar to Add a Date and Using Relative Dates and Times. |
Update User Name |
Enables you to filter the search based on the user name of the person who updated the admission.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
Update Role |
Enables you to filter the search based on the role of the person who updated the admission.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
Ticket Template Type |
Enables you to filter the search based on the type of template associated with the ticket.
To select more than one template, hold CTRL or SHIFT while making your selections. |
Status |
Enables you to filter the search based on the status of the ticket:
- Cancelled: The ticket has been cancelled.
- Not Printed: The ticket has not been printed.
- Printed: The ticket has been printed.
- Re-entered: The ticket was scanned into the venue two or more times.
- Ticket Already Used: The ticket was scanned into the venue.
- Ticket Error - Other: The ticket generated an error upon scanning.
- Ticket Has Not Yet Entered: The ticket has been printed but not scanned into the venue.
- Ticket Not Found: The ticket number cannot be found in the system and generated an error.
- Ticket Status Invalid: The ticket has an invalid status.
- Used (In): The ticket has been scanned for admission into the performance.
- Used (Out): The ticket has been scanned for re-admission to the performance.
- Wrong Gate: The ticket was scanned at a gate inappropriate for the ticket.
- Wrong Performance: The ticket was scanned for an incorrect performance.
To select more than one status, hold CTRL or SHIFT while making your selections.
|
Page Size |
Enables you to specify the number of records to display per page returned in the results. |
Tickets Section
The following image illustrates the tickets section of the Order|Order History|Tickets page:
The tickets section of the Order|Order History|Tickets page contains the following properties:
Field |
Description |
Performance Code |
The name of the performance. |
Performance Description |
A description of the performance. |
Ticket Number |
The ticket number associated with the printed ticket. |
Status |
The status of the ticket:
- Cancelled: The ticket has been cancelled.
- Not Printed: The ticket has not been printed.
- Printed: The ticket has been printed.
- Re-entered: The ticket was scanned into the venue two or more times.
- Ticket Already Used: The ticket was scanned into the venue.
- Ticket Error - Other: The ticket generated an error upon scanning.
- Ticket Has Not Yet Entered: The ticket has been printed but not scanned into the venue.
- Ticket Not Found: The ticket number cannot be found in the system and generated an error.
- Ticket Status Invalid: The ticket has an invalid status.
- Used (In): The ticket has been scanned for admission into the performance.
- Used (Out): The ticket has been scanned for re-admission to the performance.
- Wrong Gate: The ticket was scanned at a gate inappropriate for the ticket.
- Wrong Performance: The ticket was scanned for an incorrect performance.
The ticket’s status (other than Printed and Cancelled) is updated as the ticket is scanned using AudienceView’s Access Control.
|
Mark Description |
If the ticket has been scanned, the mark description from the scanner used. |
Entrance |
The closest entrance to the seat. |
Aisle |
The aisle in the venue in which the seat resides. |
Section Name |
The section in the venue in which the seat resides. |
Row |
The row in the venue in which the seat resides. |
Seat |
The number/letter of the seat. |
Cancel Reason |
For a Cancelled record state, the reason for cancelling the ticket. |
Update User Name |
The user associated with the delete, insert or update record in the order’s ticket history. |
Update Role |
The user’s role associated with the delete, insert or update record in the order’s ticket history. |
Update Date |
The date and time that the delete, insert, or update record in the order’s ticket history occurred. |