Reissuing a receipt will void the original receipt and generate a new one. The status of the voided receipt is set to Voided and the new receipt is set to New. You can reissue a receipt if you have the appropriate permission.
To reissue a receipt, complete the following:
- Open the Customer Services application from the AudienceView Desktop.
- Select the Order tab.
The Order|Search page appears.
- Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
The Order|Summary page appears.
- Select the Gifts tab.
The Order|Gifts page appears.
- If there are multiple gifts on the order, select the gift you want to work with from the gifts section.
- In the gift receipts section of the page, select the 'select?' check box next to the receipts you want to void and reissue
- Click 'Reissue Selected'.
The application voids the existing receipt and creates a new one. The new receipt has a status of New and the old one a status of Void.
- Click 'Apply'.
A window confirms that the application updated the order.
- Click 'OK'.