• About Promotional Codes
• Managing Customer Memberships
  • Adding a Membership to an Account
  • Deleting a Membership from an Account
• Managing Customer Benefits
  • Adding a Benefit to an Account
  • Modifying Benefit Details
  • Deleting a Benefit from an Account
• Managing Customer Passes
  • Modifying a Customer Pass Description
  • Deleting or Cancelling a Customer Pass

Provided that the membership is not in use and you have the appropriate permissions, you can delete a membership from a customer’s account. Deleting a membership does not delete any associated passes, but will delete any associated benefits.

To delete a membership from a customer account, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
   The Customer|Search page appears.
2. Search for and select the customer account you want to delete a membership from. For more information, refer to Searching for a Customer or Contact.
   If you selected the default contact, the Customer|Basic page will appear, otherwise the Customer|Advanced page will appear.
3. Select the Entitlements tab.
   The Customer|Entitlements|Memberships page appears.
4. Select the 'del?' check box beside the membership that you are removing.
5. Click 'Apply'.
   A window confirms that the application updated the customer.
6. Click 'OK'.