Entitlements consist of various types of items that can be earned or assigned to a customer account. Through the use of promotional codes, entitlements can grant customers discounts and access to events. Entitlements include the following items:
- Memberships: can be earned through donations, the purchase of a miscellaneous item or bundle, or assigned manually. Memberships may also carry benefits.
- Benefits: can be earned through a membership or assigned manually.
- Passes: are used to hold a customer’s admissions. Passes can be given to a customer with the purchase of a bundle, performance or miscellaneous item.
- Offers: can be assigned to a customer account based upon order history.
The following image illustrates the Customer Services application Customer|Entitlements page:
For more information, refer to Customer Services Customer-Entitlements Pages.