In the event that a user has exceeded the number of allowed log-in attempts and has been locked out, an error message will appear indicating that the account has been locked. The user must contact a customer service representative to have the account unlocked.
To unlock a user account, complete the following:
- Open the Customer Services application from the AudienceView Desktop.
The Customer|Search page appears.
- Search for and select the customer whose user account needs to be unlocked. For more information, refer to Searching for a Customer or Contact.
If you selected the default contact, the Customer|Basic page will appear, otherwise the Customer|Advanced page will appear.
- Select the Users tab.
The Customer|Users page appears.
This page lists any existing online accounts for the customer.
- Click on the online user account in the users section.
The edit user section appears.
- Click 'Unlock User'.
The application unlocks the account and the user can now access his/her online account.