• About Promotional Codes
• Managing Customer Memberships
  • Adding a Membership to an Account
  • Deleting a Membership from an Account
• Managing Customer Benefits
  • Adding a Benefit to an Account
  • Modifying Benefit Details
  • Deleting a Benefit from an Account
• Managing Customer Passes
  • Modifying a Customer Pass Description
  • Deleting or Cancelling a Customer Pass

You can delete a benefit from a customer account if the benefit is not associated with an order and you have the appropriate permissions.

Information If a benefit was earned through a membership, the benefit will be removed from the customer account if the membership is removed.

To delete a benefit from a customer account, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
   The Customer|Search page appears.
2. Search for and select the customer account whose benefit you want to delete. For more information, refer to Searching for a Customer or Contact.
   If you selected the default contact, the Customer|Basic page will appear, otherwise the Customer|Advanced page will appear.
3. Select the Entitlements tab.
   The Customer|Entitlements|Memberships page appears.
4. Select the Benefits tab.
   The Customer|Entitlements|Benefits page appears.
5. Select the 'del?' check box beside the benefit you are removing.
6. Click 'Apply'.
   A window confirms that the application updated the customer.
7. Click 'OK'.
   The application deletes the benefit from the account’s record.