In the event that users have forgotten their passwords you may be contacted to reset their passwords. If users have exceeded the allowed number of log-in attempts, refer to Unlocking an Online User Account.
To reset an online user’s password, complete the following:
- Open the Customer Services application from the AudienceView Desktop.
The Customer|Search page appears.
- Search for and select the customer account with the user requiring a password reset. For more information, refer to Searching for a Customer or Contact.
If you selected the default contact, the Customer|Basic page will appear, otherwise the Customer|Advanced page will appear.
- Select the Users tab.
The Customer|Users page appears.
This page lists any existing online accounts for the customer.
- Click on the online user account in the users section.
The edit user section appears.
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You can see the number of failed log-in attempts in the 'Failed Login Attempts' field. If this number exceeds the 'Number of Allowed Failed Login Attempts', the account has been locked. The account must be unlocked before the user can log in. For more information, refer to Unlocking an Online User Account. |
- Enter a temporary password in the 'Password' and 'Confirm Password' fields (something simple to remember).
- Click 'Apply'.
A window confirms that the application updated the customer.
- Click 'OK'.
- Provide the customer with the temporary password.
After logging in successfully with the temporary password, users will be prompted to change their password.