• Customer Services Content Map
• Customer Services Customers
  • Customer Services Customer Pages
    • Customer Services Customer-Search Page
    • Customer Services Customer-Basic Page
    • Customer Services Customer-Advanced Page
    • Customer Services Customer-Notes Page
    • Customer Services Customer-Users Page
    • Customer Services Customer-Links Page
    • Customer Services Customer-Entitlements Pages
      • Customer Services Customer-Entitlements-Memberships Page
      • Customer Services Customer-Entitlements-Benefits Page
      • Customer Services Customer-Entitlements-Passes Page
      • Customer Services Customer-Entitlements-Offers Page
    • Customer Services Customer-Calendar Page
    • Customer Services Customer-History Pages
      • Customer Services Customer-History-Orders Page
      • Customer Services Customer-History-Payments Page
      • Customer Services Customer-History-Correspondence Page
      • Customer Services Customer-History-Gifts Page
      • Customer Services Customer-History-Bundles Page
      • Customer Services Customer-History-Performances Page
      • Customer Services Customer-History-Request Page
      • Customer Services Customer-History-Seats Page
      • Customer Services Customer-History-Gift Certificates-Cards Page
      • Customer Services Customer-History-Miscellaneous Items Page
      • Customer Services Customer-History-Passes Page
  • Managing Customer Accounts
    • About Agents
    • Creating a Customer Account
    • Contacts and Linking Accounts
      • Contacts
      • Linking Customer Accounts
    • Managing Customer Addresses
      • Viewing Addresses Associated to an Account
      • Adding an Address to an Existing Customer Account
      • Setting the Default Address for the Customer Account
      • Setting a Contact’s Default Address
      • Deleting an Address
    • Customer Associations and Message Sources
    • Customer Affiliations
      • Creating a Customer Affiliation
      • Modifying a Customer Affiliation
      • Deleting a Customer Affiliation
    • Adding Default Payment Information for a Customer Account
    • Searching for a Customer or Contact
    • Hiding Duplicate Contact Information from Searches
    • Modifying a Customer Account
    • Working with Customer States
      • Viewing a Customer's State
      • Changing a Customer’s State
      • Suspending or Closing a Customer Account
      • Reactivating a Suspended or Closed Customer Account
    • Merging Customer Accounts
    • Flagging Duplicate Accounts
    • Transferring Account Balances
    • Entitlements -- Memberships, Benefits, Passes and Offers
      • About Promotional Codes
      • Managing Customer Memberships
      • Managing Customer Benefits
      • Managing Customer Passes
    • Using Customer Notes
    • Creating a Customer Pop-Up Message
    • Using the Customer Biography Report
    • Tracking Current Customer Orders and Status
    • Deleting a Customer Account
  • Managing Online User Accounts
    • Password Settings
    • Creating an Online User Account for a Customer
    • How Customers Create Online User Accounts
    • Logging Into AudienceView Online
    • Recovering Online User Passwords
    • Resetting Online User Passwords
    • Unlocking an Online User Account
• Customer Services Order
  • Customer Services Order Pages
    • Customer Services Order-Search Page
    • Customer Services Order-Summary Page
    • Customer Services Order-Customer Page
    • Customer Services Order-Notes Page
    • Customer Services Order-Seats Pages
      • Customer Services Order-Seats-Seats Page
      • Customer Services Order-Seats-Requests Page
    • Customer Services Order-Bundles Pages
      • Customer Services Order-Bundles-Bundles Page
      • Customer Services Order-Bundles-Seats Page
      • Customer Services Order-Bundles-Items Page
      • Customer Services Order-Bundles-Gifts Page
      • Customer Services Order-Bundles-Requests Page
      • Customer Services Order-Bundles-Charges Page
    • Customer Services Order-Other Pages
      • Customer Services Order-Other-Items Page
      • Customer Services Order-Other-Charges Page
    • Customer Services Order-Gifts Page
    • Customer Services Order-Order History Pages
      • Customer Services Order-Order History-Order Page
      • Customer Services Order-Order History-Seats Page
      • Customer Services Order-Order History-Tickets Page
      • Customer Services Order-Order History-Gifts Page
      • Customer Services Order-Order History-Gift Certificates-Cards Page
      • Customer Services Order-Order History-Charges Page
      • Customer Services Order-Order History-Miscellaneous Items Page
      • Customer Services Order-Order History-Payments Page
      • Customer Services Order-Order History-Bundles Page
      • Customer Services Order-Order History-Correspondence Page
  • Handling Customer Orders
    • Creating an Order
    • Customers, Agents and Orders
      • Adding an Existing Customer Account to an Open Order
      • Creating an Order Using an Existing Customer Account
      • Adding a New Customer Account to an Open Order
      • Changing the Customer Account Associated to an Order
      • Adding a Ship-to Customer Account to an Order
      • Setting an Agent as the Order Customer
      • Removing the Customer Account Associated to an Order
      • Assigning a Customer to an Admission
    • Delivery Methods
    • Performance Seating Requests
      • Creating a Performance Seating Request
      • Closing a Performance Seating Request
      • Filling a Performance Seating Request
    • Making a Reservation
    • Checking a Seat’s Ticket Usage Status
    • Searching for an Order
      • Opening an Order
      • Using the Default Order Search
      • Using the Advanced Order Search
      • Searching for an Order by Credit Card
    • Modifying Seats on an Order
      • Changing the Price Type for a Seat on an Order
      • Changing the Price Type for a Seat on an Order Using the Seat Map
      • Overriding the Admission Amount or Charge on an Order
      • Adding New Seats to an Order for the Same Performance
      • Deleting an Admission from an Order
    • Using Order Notes
    • Managing Customer Passes on an Order
      • Assigning an Admission to a Customer’s Pass
      • Removing an Admission from a Customer’s Pass
    • Adding an Offer to an Order
      • Adding an Offer to an Order Using the Customer Tab
      • Adding an Offer to an Order Using the Order Tab
      • Adding an Offer to an Order Using the Offers Tab
    • Printing Orders
      • Printing or Reprinting
      • Preprinting
      • Printing a Payment Receipt
      • Printing Gift Certificates and Gift Cards
    • The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
    • Billing Customer, Shipping Customer and Agent Email Delivery Combinations
    • Generating an Invoice
    • Generating a Tax Receipt
      • Manually Generating a Tax Receipt
      • Manually Generating a Tax Receipt Number
      • Deleting a Tax Receipt
      • Voiding and Reissuing a Tax Receipt
    • Order History
  • Handling Customer Payments
    • Currency Conversions
    • Using Credit and Debit Cards to Make a Payment
    • Credit Card Troubleshooting
    • Using Gift Certificates and Gift Cards to Make a Payment
    • Using a Customer Account to Make a Payment
    • Using Direct Debit to Make a Payment (UK)
    • Using Multiple Payment Methods
    • Scheduling Payments
      • Scheduling a Single Payment
      • Creating a Payment Plan
      • Modifying a Scheduled Payment or Payment Plan
      • Processing a Scheduled Payment or Payment Plan
      • Deleting a Scheduled Payment or Payment Plan
    • Voiding, Cancelling and Refunding Payments
      • Refunding a Payment
      • Voiding a Payment
      • Cancelling a Payment
      • Partially Refunding a Payment
      • Refunding a Payment Using a Different Payment Method
      • Cancelling or Voiding a Refund
    • Payment Allocations
      • Payment Allocation Rules
      • Full Allocation
      • Partial Allocation
      • Over Allocation
      • Refund Allocation
      • Complimentary Tickets
• Customer Services Seats
  • Customer Services Seat Pages
    • Customer Services Seat-Search Page
    • Customer Services Seat-Map Page
    • Customer Services Seat-Availability Page
    • Customer Services Seat-Best Available Page
    • Customer Services Seat-Quick Sale Page
    • Customer Services Seat-Calendar Page
  • Making Seat Selections
    • Searching for a Performance in Customer Services
    • Searching for a Performance Using the Seat-Calendar
    • Notes About Selecting Seats Using the Seat Map
    • Adding Seats to an Order Using the Seat Map
    • Deleting an Admission Using the Seat Map
    • Selecting Seats Using Best Available
    • Updating Holds Using the Seat Map
      • Updating Holds for a Single Performance
      • Updating Holds for Multiple Performances
    • Using Quick Sales
    • On Offer Timeouts
• Customer Services Bundles
  • Customer Services Bundles Pages
    • Customer Services Bundles-Search Page
    • Customer Services Bundles-Details Page
    • Customer Services Bundles-Map Page
    • Customer Services Bundles-Miscellaneous Items Page
    • Customer Services Bundles-Gifts Page
  • Selling Bundles
    • Rules for Selling Bundles
    • Bundle Instances and Charges
    • Renewing Bundles with Customer Numbers
    • Rules for Including Bundles in Orders
    • Bundles and Entitlements
    • Adding a Bundle to an Order
    • Selecting Bundle Seats
      • Selecting Bundle Seats Using Best Available
      • Selecting Bundle Seats Using Map Select
      • Selecting a Subscription Bundle’s Renewal Seat
      • Exchanging a Bundle Seat for All Bundle Performances
      • Exchanging a Bundle Seat in Fewer than All Bundle Performances
    • Assigning a Bundle’s Admissions to a Pass
    • Saving an Unfulfilled or Partially Fulfilled Bundle
    • Removing a Bundle from an Order
    • Customer Bundle Requests
      • Creating a Bundle Request
      • Creating Bundle Upgrade Requests
      • Closing Bundle Requests and Bundle Upgrade Requests
      • Filling Bundle Requests
      • Filling Bundle Upgrade Requests
• Customer Services Miscellaneous Items
  • Customer Services Miscellaneous Items Pages
    • Customer Services Miscellaneous Items-Search Page
    • Customer Services Miscellaneous Items-Details Page
  • Selling Miscellaneous Items
    • Miscellaneous Items and Entitlements
    • Adding a Miscellaneous Item to an Order
    • Viewing or Modifying a Miscellaneous Item on an Order
    • Deleting a Miscellaneous Item from an Order
• Customer Services Offers
  • Customer Services Offers Pages
    • Customer Services Offers-Search Page
    • Customer Services Offers-Summary Page
    • Customer Services Offers-Seats Page
    • Customer Services Offers-Bundles Pages
      • Customer Services Offers-Bundles-Seats Page
      • Customer Services Offers-Bundles-Bundles Page
  • Using and Managing Offers
    • Creating an Offer
    • Adding a Customer to an Offer
    • Adding Content to a New Offer
      • Adding an Admission to a New Offer
      • Adding a Bundle to a New Offer
      • Adding a Miscellaneous Item to a New Offer
      • Adding a Gift to a New Offer
    • Adding Content to an Existing Offer
      • Adding an Admission to an Existing Offer
      • Adding a Bundle to an Existing Offer
      • Adding a Miscellaneous Item to an Existing Offer
      • Adding a Gift to an Existing Offer
    • Modifying the Details of an Offer
    • Deleting the Content of an Offer
      • Deleting an Admission from an Offer
      • Deleting a Bundle from an Offer
      • Deleting a Miscellaneous Item from an Offer
      • Deleting a Gift from an Offer
    • Managing Offers in the Desktop
      • Accepting an Offer in the Desktop
      • Partially Accepting an Offer in the Desktop
      • Declining an Offer in the Desktop
    • Managing Offers Online
      • Accepting an Offer Online
      • Accessing Offers from Other Customers
      • Declining an Offer Online
    • Using Utilities to Add Offers to a Large Number of Customers
    • Using Utilities to Invoice Customers with Offers
• Customer Services Gift Certificates and Gift Cards
  • Customer Services Gift Certificates and Gift Cards Pages
    • Customer Services Gift Certificates and Cards-Search Page
    • Customer Services Gift Certificates and Cards-Details Page
  • Selling Gift Certificates and Gift Cards
    • Rules for Gift Certificates and Gift Cards
    • Adding a Gift Certificate or Gift Card to an Order
    • Viewing the Details of a Gift Certificate or Gift Card
    • Removing Gift Certificates and Gift Cards from an Order
    • Checking the Balance of a Gift Card or Account
    • Reloading a Gift Card or Loading an Account on an Order
• Customer Services Gifts
  • Customer Services Gifts-Search Page
  • Handling Gifts (Donations)
    • Adding a Gift to an Order
    • Removing a Gift from an Order
• Customer Services End of Day Balance Pages

A miscellaneous item is a flat-rate item you can add to an order, which includes merchandise, memberships and passes.

The Selling Miscellaneous Items pages consist of the following:

• Miscellaneous Items and Entitlements: Describes how customers can earn entitlements with the purchase of a miscellaneous item.
• Adding Miscellaneous Items to an Order: Describes how to add a miscellaneous item to an order.
• Viewing or Modifying a Miscellaneous Item on an Order: Describes how to view or modify a miscellaneous item on an order.
• Deleting a Miscellaneous Item from an Order: Describes how to delete a miscellaneous item from an order.