AudienceView Connect

Filling Bundle Upgrade Requests

Once you fill the request, the request displays in black, rather than in red.

To fill a bundle upgrade request, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
  2. Select the Order tab.
    The Order|Search page appears.
  3. Search for and select the request order that you want to work with. For more information, refer to Searching for an Order.
    The Order|Summary page appears.
  4. Select the bundle request under the bundles section. Requests are displayed in red.
    The Bundles|Map page appears.
  5. Exchange the existing bundle seats with the new requested seats:
    1. Press the SHIFT key and select the seat(s) that you are upgrading.
    2. Select the price type from the 'Bundle Price' dropdown.
    3. Select the seat(s) that you want to upgrade.
    4. For each price type, repeat the process from Step b.
  6. Click 'Continue'.
    The Order|Summary page appears.
  7. Select the Bundles tab (along the top).
    The Order|Bundles|Seats page appears.
  8. Select the Requests tab.
    The Order|Bundles|Requests page appears.
  9. Select Filled from the 'Status' dropdown for each request that you filled.
    Optionally you can select Filled from the dropdown at the top of the page and then click 'Update All'.
  10. Click 'Update Details'.
  11. Select the Summary tab.
    The Order|Summary page appears.
  12. If applicable, update the order with the payment details or other required information.
  13. Click 'Apply'.
    A window confirms that the application updated the order.
  14. Click 'OK'.
    The request now displays in black. If the customer paid for the request when the order was created, the payment is now allocated to the performance.