As with non-bundled admissions, order bundles require customer number association to be carried through any renewal process. When a customer number is entered against a source bundle or admission, it will carry over to the destination bundle, admission or request up to the point of execution of the renewal. The customer number will populate into the entity field that is the target of the renewal as in the following example:
- Bundle to Bundle: The source bundle customer number will populate the destination bundle customer number.
- Bundle to Performance: The source customer number will populate the destination performance admission customer number.
- Performance to Bundle: The source admission customer number will populate the destination bundle customer number.
- Performance to Performance: The source admission customer number will populate the destination admission customer number.
Customer assignments at the bundle admission level will not be renewed.
Determining Limits
When determining the limits allowed as per the associated customer’s benefits, the following hierarchical rules will apply:
- The limits set against a promotional code that has been associated to the customer’s benefit will drive the cap and max/order value of the performances that have the same promotional code associated to them.
For more information, refer to Setting Promotional Code Limits.
- If a performance is part of a bundle and the admission customer is blank, the associated bundle customer number will take ownership.
- If the bundle customer number is blank, the associated order customer will take ownership.
Bundle Tickets
When printing bundle admissions, the application may assign a single ticket number to the entire bundle or assign individual ticket numbers to each admission:
- If the bundle uses a bundle ticket template, the application assigns a single bundle ticket number per bundle regardless of the number of admissions and performances included in the bundle. If the bundle includes multiple performances and/or admissions, the ticket holder uses the same bundle ticket for each of the bundle's performances and/or admissions.
- If the bundle does not use a bundle ticket template, the application assigns a ticket number for each admission. This results in one ticket per admission per performance on the bundle.
For more information on printing, refer to Printing Orders.