You can set a limit on a promotional code to restrict its use. For example, creating a 'Cap' of 10 on a promotional code that has been associated with a performance would allow the customer to purchase at most 10 promotional admissions to the performance.
If a capped promotional code is associated to a performance or price type, associating the same promotional code to a benefit can allow customers to exceed the 'Cap' and 'Max/Order' limits. The 'Cap' limit is affected by the benefits of the admission customer. If an admission customer is not specified, it is taken to be the order customer. The 'Max/Order' limit is affected by the benefits of the order customer. Benefits do not affect the values set in the 'Min/Order' or 'Increment' fields.
The effect that benefits have on limits is calculated as follows:
- Cap (and/or Max/Order) + number of benefits x Cap (and/or Max/Order) = the customer's 'Cap' and 'Max/Order' limits
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For example:
- If the following limits are placed against Promo Code A:
- Item Group: Series
- Customer Group: Customer
- Min/Order: 2
- Max/Order: 6
- Increment: 2
- Cap: 8
- Promo Code A is then associated to Performance Z and Benefit X
- Customer 1 can purchase 4 admissions to Performance Z on a single order.
The count for Customer 1 is 4.
- Customer 1 cannot purchase 8 admissions to Performance Z on a single order because it exceeds the 'Max/Order' value by 2.
- Add Benefit X to Customer 1.
Customer 1 now has a 'Max/Order' value of 12 and a 'Cap' value of 16. Customer 1 can now purchase 12 admissions on a single order.
- Add Benefit X to Customer 1 a second time.
Customer 1 now has a 'Max/Order' value of 18 and a 'Cap' value of 24. Customer 1 can now purchase 18 admissions on a single order.
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The following sections describe how to work with promotional code limits: