AudienceView Connect

Closing Bundle Requests and Bundle Upgrade Requests

If you have decided that a bundle request or bundle upgrade request cannot or will not be filled you can close the request. Any payments made for the request can be refunded or, if applicable, credited to the customer account. If you want to fill an upgrade request, refer to Filling Bundle Upgrade Requests.

You can use the Advanced Order Search to search for requests based on their status. For more information, refer to Using the Advanced Order Search.

To close a bundle request, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
  2. Select the Order tab.
    The Order|Search page appears.
  3. Search for and select the request order that you want to work with. For more information, refer to Searching for an Order.
    The Order|Summary page appears.
  4. Select the Bundles tab.
    The Order|Bundles|Seats page appears.
    Select the Requests tab.
    The Order|Bundles|Requests page appears.
  5. Select the appropriate status from the 'Status' dropdown list:
    • Cancelled: Request has been cancelled.
    • Not Fillable: Request cannot be filled

      If the original request was paid for (Chargeable pending fulfillment), changing the status to Cancelled or Not filled removes the cost of those admissions from the order, leaving a negative amount due.
  6. Click 'Update Details'.
  7. If a refund is required, update the payment details to reflect the refund or credit the customer account.
    For more information, refer to Voiding, Cancelling and Refunding Payments and Using a Customer Account to Make a Payment.
  8. Click 'Apply'.
    A window confirms that the application updated the order.
  9. Click 'OK'.