AudienceView Connect

Removing a Bundle from an Order

Information
You will need to remove unfulfilled bundles from an order if you do not have permission to save orders with unfulfilled bundles or if there is a bundle charge being applied unnecessarily.

To remove a bundle from an order, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
  2. Select the Order tab.
    The Order|Search page appears.
  3. Search for and select the order that you want to work with. For more information, refer to Customer Services Order-Search Page and Performing Searches.
    The Order|Summary page appears.
  4. Select the Bundles tab.
    The Order|Bundles|Seats page appears.
  5. If you want to delete an entire bundle:
    1. Select the check box next to the bundle that you want to delete.
    2. Click 'Delete'.
  6. If you want to delete some admissions:
    1. Select the check box next to the admission(s) that you want to delete.
    2. Click 'Delete'.
  7. If you want to delete some miscellaneous items:
    1. Select the Items tab.
      The Order|Bundles|Items page appears.
    2. Select the check box next to the miscellaneous item(s) that you want to delete.
    3. Click 'Delete'.
  8. If you want to delete some gifts:
    1. Select the Gifts tab.
      The Order|Bundles|Gifts page appears.
    2. Select the check box next to the gift(s) that you want to delete.
    3. Click 'Update Details'.
      Hint
      Individual admissions, miscellaneous items and gifts can also be managed/removed from the Order|Bundles|Bundles page.
  9. Click 'Apply'.
  10. A window prompts you to enter a reason for the removal.
  11. Enter a reason for the removal in the field.
    If you delete a seat from a bundle, after its admission ticket has been printed, the admission ticket is cancelled and the bundle ticket (if there is one) no longer allows admission for that seat.
  12. Click 'OK'.
    A warning appears indicating that bundle has not been completely filled.
  13. Click 'OK'.
    All payment fields will be updated accordingly. If a payment has been made previously, the total will be adjusted to reflect a refund amount or deemed as an overpayment.