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Version:
6.8.0 Product Documentation
Release Notes
6.3.0 Product Documentation
AudienceView Documentation
Customer Services Bundles Pages
Customer Services Bundles-Search Page
Customer Services Bundles-Details Page
Customer Services Bundles-Map Page
Customer Services Bundles-Miscellaneous Items Page
Customer Services Bundles-Gifts Page
Selling Bundles
Rules for Selling Bundles
Bundle Instances and Charges
Renewing Bundles with Customer Numbers
Rules for Including Bundles in Orders
Bundles and Entitlements
Adding a Bundle to an Order
Selecting Bundle Seats
Selecting Bundle Seats Using Best Available
Selecting Bundle Seats Using Map Select
Selecting a Subscription Bundle’s Renewal Seat
Exchanging a Bundle Seat for All Bundle Performances
Exchanging a Bundle Seat in Fewer than All Bundle Performances
Assigning a Bundle’s Admissions to a Pass
Saving an Unfulfilled or Partially Fulfilled Bundle
Removing a Bundle from an Order
Customer Bundle Requests
Creating a Bundle Request
Creating Bundle Upgrade Requests
Closing Bundle Requests and Bundle Upgrade Requests
Filling Bundle Requests
Filling Bundle Upgrade Requests
Removing a Bundle from an Order
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Selling Bundles
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Removing a Bundle from an Order
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Information
You will need to remove unfulfilled bundles from an order if you do not have permission to save orders with unfulfilled bundles or if there is a bundle charge being applied unnecessarily.
To remove a bundle from an order, complete the following:
Open the
Customer Services
application from the AudienceView Desktop.
Select the Order tab.
The
Order|Search
page appears.
Search for and select the order that you want to work with. For more information, refer to
Customer Services Order-Search Page
and
Performing Searches
.
The
Order|Summary
page appears.
Select the Bundles tab.
The
Order|Bundles|Seats
page appears.
If you want to delete an entire bundle:
Select the check box next to the bundle that you want to delete.
Click '
Delete
'.
If you want to delete some admissions:
Select the check box next to the admission(s) that you want to delete.
Click '
Delete
'.
If you want to delete some miscellaneous items:
Select the Items tab.
The
Order|Bundles|Items
page appears.
Select the check box next to the miscellaneous item(s) that you want to delete.
Click '
Delete
'.
If you want to delete some gifts:
Select the Gifts tab.
The
Order|Bundles|Gifts
page appears.
Select the check box next to the gift(s) that you want to delete.
Click '
Update Details
'.
Hint
Individual admissions, miscellaneous items and gifts can also be managed/removed from the
Order|Bundles|Bundles
page.
Click '
Apply
'.
A window prompts you to enter a reason for the removal.
Enter a reason for the removal in the field.
If you delete a seat from a bundle, after its admission ticket has been printed, the admission ticket is cancelled and the bundle ticket (if there is one) no longer allows admission for that seat.
Click
'OK'
.
A warning appears indicating that bundle has not been completely filled.
Click '
OK
'.
All payment fields will be updated accordingly. If a payment has been made previously, the total will be adjusted to reflect a refund amount or deemed as an overpayment.
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