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AudienceView Documentation

Additional Ticket Scanning Reporting Options

In addition to the Scanned Tickets Report within Access Control, there are various other ways that you can report on a ticket’s status from the AudienceView Desktop.

The following table describes how to view the ticket status from the AudienceView Desktop:

Application	Description
Business Intelligence and Reports	The following core reports, available from the Business Intelligence\|Generated Reports page, can be used to view ticket status information: Real Time Access Control Report Scanned Tickets by Hour Report Scanning Failures Report A Business Intelligence query can also be created to view ticket status information. Only the Real Time Access Control Report and the Scanning Failures Report display information regarding scanning failures.
Venue Configuration	The Performances\|Ticket Usage page displays information on sold and used tickets. For more information, refer to the Venue Configuration - Performances\|Ticket Usage Page.
Customer Services	The following pages can be used to view ticket status information: Order\|Seats\|Seats: Displays only `Used (In)`, `Used (Out)` or `Re-entered` status. For more information, refer to Customer Services - Order\|Seats\|Seats Page. Order\|Order History\|Tickets: Displays a history of the scanning including failed scan information and also displays the mark description, if any. For more information, refer to Customer Services - Order\|Order History\|Tickets Page.