AudienceView Documentation

• AVTiki Guide Content Map
• Making an AVTiki Reservation
• Accepting an AVTiki Reservation
• AVTiki Configuration Guide
  • Managing Facebook Accounts
    • Creating a Facebook Developer Account
    • Adding an Administrator to the Facebook App
    • Adding an Administrator to the Facebook Page
  • Creating and Configuring the Facebook App
  • Facebook Privacy Policy and Terms of Service
  • Linking the Facebook App to the Facebook Page
  • Submitting the Facebook App for Approval
  • AVTiki Server Configuration
    • AVTiki UI Folder Configuration
    • AVTiki Redirects Configuration
    • AVTiki IIS Configuration
  • AVTiki Desktop Configuration
    • AVTiki Roles Configuration
    • AVTiki Group Configuration
    • AVTiki User Configuration
    • AVTiki Site Configuration
    • AVTiki Registry Configuration
    • AVTiki Performance Configuration
  • Testing AVTiki
  • Publishing AVTiki to the Public
  • Common AVTiki Errors
  • AVTiki Troubleshooting
  • AVTiki Global.asa Settings (Versions Prior to AudienceView 6.3.3)
• Optional AVTiki Configurations
  • Managing AVTiki's Ability to Use Google Analytics
• AVTiki Branding Guide
  • AVTiki - branding-styles.css
  • Default AVTiki Branding
    • Default AVTiki Body Element Branding
      • Default AVTiki Font Settings
      • Default AVTiki Link Colour Settings
      • Default AVTiki Header Settings
      • Default AVTiki Button Settings
      • Default Required Field Settings
    • Default AVTiki Container Branding
    • Default AVTiki Order Timeout Branding
    • Default AVTiki Datatable Branding
    • Default AVTiki Landing Page Branding
    • Default AVTiki Pagination Branding
    • Default AVTiki Event Details Branding
    • Default AVTiki Event Details (viewOrder.asp Page) Branding
    • Default AVTiki Event Facepile Branding
    • Default AVTiki Seat Select Pop-Up Branding
    • Default AVTiki Seat Select Page Branding
    • Default AVTiki Call to Action Block Branding
    • Default AVTiki Create Account and Billing Page Branding
    • Default AVTiki Order Summary Page Branding
    • Default AVTiki Navigation Box Branding
    • Default AVTiki Widget Branding
    • Default AVTiki Pop-Up Window Branding
    • Default AVTiki Miscellaneous Styles Branding
    • Default AVTiki Attention Block Branding
    • Default AVTiki Search Branding
  • AVTiki Labels
    • Commonly Used Include File Labels - AVTiki
      • brand_top.inc - AVTiki
      • error.inc - AVTiki
      • hc.inc - AVTiki
      • head.inc - AVTiki
      • no_like.inc - AVTiki
      • order_info.inc - AVTiki
      • rsvp.inc - AVTiki
    • 3DSecure.asp - AVTiki
    • chooseLanguage.asp - AVTiki
    • createAccount.asp - AVTiki
    • default.asp - AVTiki
    • logout.asp - AVTiki
    • orderContact.asp - AVTiki
    • permissions.asp - AVTiki
    • seatSelect.asp - AVTiki
    • shoppingCart.asp - AVTiki
    • showSeats.asp - AVTiki
    • urlPopup.asp - AVTiki
    • viewOrder.asp - AVTiki
    • waiting.asp - AVTiki
    • waitingRoom.asp - AVTiki
  • AVTiki Image Usage Guidelines
    • AVTiki Background Image Guidelines
    • AVTiki Header Image Guidelines
    • AVTiki Order Timeout Image Guidelines
    • AVTiki viewOrder.asp Messaging Image Guidelines
    • AVTiki Logo Image Guidelines

Product Guides > 6.3.0 Product Documentation > 6.3.0 Application Documentation > AVTiki Guide > AVTiki Configuration Guide > AVTiki Troubleshooting

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The first step in troubleshooting is to verify that it is possible to browse to AVTiki microsites directly on the server.

Browsing to a microsite:

Successfully browsing to a microsite:

If you successfully navigate to the AVTiki microsites directly from the server, the microsites as well as the AVTiki Desktop configuration have been properly configured.

If you do not successfully navigate to the AVTiki microsites directly from the server, the 'Facebook App ID' and 'Facebook Application Secret' values might have been entered incorrectly on the Content Management application Site|Branding page. Verify that 'Facebook App ID' and 'Facebook Application Secret' values are correct. For more information, refer to AVTiki Site Configuration.

If you still cannot successfully navigate to AVTiki, verify that the URL in the AVTikiPurchase redirect, found in the UI\redirect_purchase\default.asp file is correct by opening the default.asp file, then copying the URL and pasting it into the browser window.

If the site loads then both the URL and the Facebook App are working.

Verify that the URLs within the Facebook App configuration are correct.