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AudienceView Documentation

AudienceView 6.3.8 Fixes

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Desktop Fixes

Issue Solution ID
You cannot set negative relative dates. This has been corrected in AudienceView 6.3.8.
You can set negative relative dates.		 AVD-1980
Double-clicking the add 'Add Payment' button on the Customer Services application Order|Summary page was erroneously adding extra payments to the order. This has been corrected in AudienceView 6.3.8.
Customer Services application Order|Summary page no longer allows you to double-click the 'Add Payment' button.
This fix helps to clean up the helps traces and logs.		 AVD-3056

Online Fixes

Issue Solution ID
Users can access sold out sections/screens. This has been corrected in AudienceView 6.3.8.
Users can no longer click on/access sold out sections/screens.		 AVD-1068
Orders containing partial payments from both gift card/certificate and credit/debit cards cannot be processed. This has been corrected in AudienceView 6.3.8.
You can now complete an order using a combination of gift card/certificate and credit/debit cards, or a combination of gift card/certificate and PayPal/PayPal Express.
When the gift card/certificate amount is equal or greater than the order balance, the payment options disappear.		 AVD-1904
'Sell Only' holds assigned to the Internet role cannot be sold online. This has been corrected in AudienceView 6.3.8.
The Internet role can now purchase 'Sell Only' holds.		 AVD-2043
When users attempt to gift an order from the friendlyDispatch.asp page, an http Error 404 Not found error occurs. This has been corrected in AudienceView 6.3.8.
An additional customer (friend) can be added to the order without causing the 404 error.		 AVD-2228
When users attempt to gift an order the pop-up is empty and the customer details cannot be added. This has been corrected in AudienceView 6.3.8.
The pop-up consistently displays the applicable fields and the additional customer (friend) can be added to the order.		 AVD-2272
After selecting a payment method (that requires 3D Secure), returning to the orderContact.asp page to select a different payment methods (e.g. Visa) and then selecting the original payment method again, the session times out. In some cases, users are redirected to the shopping cart instead of the orderContact.asp page. This has been corrected in AudienceView 6.3.8.
The session no longer times out and users are redirected to the orderContact.asp.		 AVD-2539
Clicking a deep-link to a performance that is off-sale, returns a blank screen instead of displaying the 'Performance Required' message as configured in the Registry application Registry::EN::Application::Online::Message node. This has been corrected in AudienceView 6.3.8.
The 'Performance Required' message is being displayed when a deep-link leads to an off-sale performance.		 AVD-3398

Business Intelligence and Reports Fixes

Issue Solution ID
When the Ticket Sales by Price Type and Price Zone report is run for a series with default criteria, but 'Group Price Types By' dropdown is set to Price Type Group and Price Type the final group appears to get intersected by another group. Each part of the split has its own summary, with the totals in the second still calculating those from the first. This has been corrected in AudienceView 6.3.8.
The price types are no longer intersected by another price type group.		 AVD-886
The Customer Payment Account Number criteria (when creating a Customer BI) is not masked by default. This has been corrected in AudienceView 6.3.8.
The Registry application Registry::EN::Collection Objects::TSCustomerCO::Fields::Customer Payment Account Number and Registry::EN::Collection Objects::TSCustomerCO::Fields::Card Number nodes now have the following default configuration:
  • The 'Mask' field is set to 0x -4o
  • The 'Masked' dropdown is set to Yes
 AVD-1607
The Movement report is causing performance issues. This has been corrected in AudienceView 6.3.8.
The Movement report has been optomized so that it runs much quicker.		 AVD-2760

Payment Fixes

Issue Solution ID
A pop-up indicating 3DSecure Authentication Required erroneously appears the PayPal Express Checkout icon is double-clicked in the shopping cart This has been corrected in AudienceView 6.3.8.
The pop-up is no longer appearing and transactions can be completed.		 AVD-2487
Tender Retail Chip & Pin refunds and voids are not working. This has been corrected in AudienceView 6.3.8.
Tender Retail Chip & Pin refunds and voids will work as long as the 'Optional' is set to Yes on both of the applicable 'Card Number' and 'Expiry Date' nodes.		 AVD-2541

Performance Fixes

Issue Solution ID
Implement separate thread in cache service. This has been corrected in AudienceView 6.3.8.
Separate thread in cache service has been implemented.		 AVD-1871
The Template Manager is leaking TSxslTemplateRecords on calls to extract on the Collection Objects. This has been corrected in AudienceView 6.3.8.
The first record engine type is being returning, freeing up the records if any records are returned by cache.		 AVD-2147
The AVScheduler inserts an authentication record into ts_audit and then continues to process the scheduled job. Many jobs take a considerable amount of time to complete, leaving the record in ts_audit locked, which causes major performance issues whenever ts_audit is being queried without READUNCOMMITTED hint. This has been corrected in AudienceView 6.3.8.
New sessions authenticate in their own transactions, which only includes authentication and not the main job.		 AVD-2243
All of the promotional code access codes are being cached as new codes are added, eventually consuming all of the server's RAM. This has been corrected in AudienceView 6.3.8.
The memory leak has been fixed, and the RAM is no longer being consumed.		 AVD-2407
The BI query being used for the Customer Services application Customer|Customer History pages is causing performance issues. This has been corrected in AudienceView 6.3.8.
The BI behind the Customer Services application Customer|Customer History pages has been updated, and two new indexes were added to the ts_order and ts_order_audit tables. The performance issue no longer exists.		 AVD-2771
Changes are not taking affect across all of the application servers. This has been corrected in AudienceView 6.3.8.
The changes were not taking affect because empty records were trying to be retrieved (e.g. a deleted performance). All of the application servers are now synchronizing correctly.		 AVD-3319

Scheduler Fixes

Issue Solution ID
The AVScheduler is sending reports late. This has been corrected in AudienceView 6.3.8.
A new parameter, 'highWaterMark', has been added to the AVSchedulerSvc.exe.config files to control number of threads in thread pool. The lower the value of the parameter means more higher sensitivity of the thread pool to the number of task in the scheduler queue. The default value is equivalent to 'maxThreads' value.		 AVD-2522

AVTiki Fixes

Issue Solution ID
The Facebook API has dropped the support for 'Description', 'Picture' and 'Name' in the JavaScript send function. This has been corrected in AudienceView 6.3.8.
When sending a saved notice to a Facebook friend, the link now displays the following message <Performance Description> on <Venue Description> at <Performance Start Date>. The message used to also contain the location of the seats.
Some additional configuration is also required:
  1. In a web-browser, navigate to Facebook’s developer site https://developers.facebook.com/apps.
  2. Login using a developer account with admin rights on your organization's Facebook page.
  3. Click 'Edit App' (or 'Create New App' if you are creating a new AVTiki instance).
  4. Select Advanced from the left-hand panel under Settings.
  5. Ensure that 'Stream Post URL Security' is set to Disabled.
  6. Click 'Save Changes' at the bottom of the screen.
 AVD-1117

WebAPI Fixes

Issue Solution ID
Large WebAPI results are being corrupted. This has been corrected in AudienceView 6.3.8.
Large WebAPI results are no longer being corrupted.		 AVD-2389
Search parameters are not working in the WebAPI. This has been corrected in AudienceView 6.3.8.
Search parameters are now working correctly.		 AVD-3196