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AudienceView Documentation

AudienceView 6.3.7 Fixes

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Desktop Fixes

Issue Solution ID
When searching for a gift card that has been purchased, used and then reloaded using the Customer Services application Gift Certs/Card|Search page, multiple rows of search results are returned. This has been corrected in AudienceView 6.3.7.
The Customer Services application Gift Certs/Card|Search page now returns one row of search results with the most current balance.		 AVD-781
Changing the 'Delivery Method' or 'Payment Type' on a saved quick sale order (Customer Services application Order|Summary page) displays message 1242: The Business Object is in an invalid state and cannot be used: TSmapBO, preventing you from being able to update the order. This has been corrected in AudienceView 6.3.7.
You can update a saved quick sale order as expected.		 AVD-884

Online Fixes

Issue Solution ID
The contact phone number appears on the logindelivery.asp page without labels or context. This has been corrected in AudienceView 6.8.0.
A label now appears identifying the phone number.		 AVD-669
Invoicing an offer through the Utilities application incorrectly increases the offer count on the offers tab in the customer's account. This has been corrected in AudienceView 6.3.7.
The appropriate number of offers are displayed on the offers tab in the customer's account after they are invoiced via the Utilities application.		 AVD-769
Switching between the Best Seat Available tab (seatSelect.asp) and the Select Your Own Seats tab (mapSelect.asp) causes the mapSelect.asp page to appear as a blank white page. This has been corrected in AudienceView 6.3.7.
You can now switch between the two tab freely.		 AVD-822
When customers select offers with future dates from within their accounts, they are redirected to the error.asp page and the following message is displayed: The Offer is not available to be added to the order. User has to start again/login. This has been corrected in AudienceView 6.3.7.
If the offer's 'Start Date' is in the future, Offer Available will appear with the 'Start Date' underneath it. On that date, customers will be able to accept/partially accept/decline the offer.
The Offer Available label can be configued using the Registry application Registry::EN::Online::Offers node 'Offer Available' field.		 AVD-882
When a default payment method has been set against the WebSales (e.g. Visa) group, the Payment Information section of the orderContact.asp page does not display unless 'Change Payment Method' is clicked. This has been corrected in AudienceView 6.3.7.
The Payment Information section of the orderContact.asp page displays automatically when a default payment method has been set against the WebSales group.		 AVD-976
When you zoom-out of a seat map using Chrome, the image shifts further into the top-left corner of the screen. This has been corrected in AudienceView 6.3.7.
The image no longer shifts.		 AVD-979
The payment method's 'Payment Name' is being displayed on the orderContacts.asp page instead of the 'Label'. This has been corrected in AudienceView 6.3.7.
The payment method's 'Label' is now being displayed on the orderContacts.asp page.		 AVD-983
If an apostrophe is added to one of the online fee messages (Registry::EN::::Application::Online::Seats::Fee Message [1-5] nodes), the pick-a-seat functionality breaks, the 'Full Map' button does not work and the pop-up messages stop working. This has been corrected in AudienceView 6.3.7.
You can now added apostrophes to the Registry::EN::::Application::Online::Seats::Fee Message [1-5] nodes without impacting the online functionality.		 AVD-1067
When navigating directly to the login.asp page, users receive an Record not found error after they log in. This does not happen if users are linked to the login.asp page from the default.asp page. This has been corrected in AudienceView 6.3.7.
Users do not receive the Record not found error regardless of how they login: directly from the login.asp page, redirected via a link to the login.asp page or using the Login widget.		 AVD-1577

Business Intelligence and Reports Fixes

Issue Solution ID
Formulas that use the SUM function will not save nor will they extract to CSV. This has been corrected in AudienceView 6.3.7.
Formulas can now be saved and extracted to CSV when the SUM function is used.		 AVD-613
When the Ticket Sales by Price Type and Price Zone report is generated with the 'Group Price Types By' set to Price Description or Price Type Description and Price Type, the output columns do not appear in alphabetic/numerical order. This has been corrected in AudienceView 6.3.7.
The output columns appear in alphabetic/numerical order.		 AVD-772
The Gift Certificate/Card Transactions report shows the incorrect 'Purchased' and 'Balance' figures in regards to reloads. This has been corrected in AudienceView 6.3.7.
  • Reversal/Return of a Gift Card/Cert Reload: When a gift card is purchased or reloaded and then deleted from the order, the removal from the order is displayed as a negative number in the 'Purchase' column on the report, reversing the purchase/reload.
  • Reversal/Return of a Gift Card/Cert (not yet redeemed): When a gift certificate is purchased then deleted from the order, the removal from the order is displayed as a negative number in the 'Purchase' column on the report, reversing the purchase.
  • Reversal/Refund/Void of a Gift Certificate/Card payment: A redemption that is reversed, using the 'Void' or the 'Refund' buttons on the gift certificate/gift card payment, appears in the 'Redeemed' column as a negative number, reversing the redemption. The balance returned to the gift card/certificate displays in the 'Balance' column.
 AVD-912
AVD-1470
When the following criteria is used on the Wrap report, the incorrect formula is being used for the 'Projected Values':
  • 'Include Open Holds' dropdown set to Always
  • 'Output' set to Performance, Performance Description or Series
 This has been corrected in AudienceView 6.3.7.
The incorrect formula being used was: [Net amount from Total to date] + [(seats open)*(performance model price)*(capacity of venue minus holds)]
The corrected formula is now being used: [Net amount from Total to date] + [(seats open)*(performance model price)]		 AVD-1004
Reloading gift card transactions incorrectly persists the payment reference in the Gift Certificate/Card Transations report. For example:
  1. Purchase Gift Card A for $10.00 and Gift Card B for $20.00.
  2. Reload Gift Card A with $5.00.
  3. Pay $3.00 of an order with Gift Card B.
  4. Reload Gift Card B with $4.00.

    The reloaded amount of $5.00 on Gift Card A displays under the 'Purchased' column of the Gift Certificate/Card Transations report (as expected).
    The reloaded amount of $4.00 on Gift Card B displays under the 'Redeemed' column of the Gift Certificate/Card Transations report (not expected).
 This has been corrected in AudienceView 6.3.7.
Both of reloads are displayed under 'Purchased' column in Gift Certificate/Card Transactions report.		 AVD-1525
Sales Audit report is timing out. This has been corrected in AudienceView 6.3.7.
The Sales Audit report is now a Historical report rather than Current State. This means that if the report is generated for a specfic date/range, the results returned will be the same regardless of when the report is generated.
The unallocated amounts were being generated correctly.
The report is no longer timing out.		 AVD-1578

WebAPI Fixes

Issue Solution ID
In the ASP WebAPI, it is possible to GET the primitive value, but not its DETAILS. This has been corrected in AudienceView 6.3.7.
The node search method for DETAILS differed from that used for GET.
DETAILS has been updated to utilize TSbusinessNode::findInTree(context) so that it is consistent with the other WebAPI GET and SET implementations.		 AVD-1218
The article 'Page Size' overrides the user entered 'Page Size', and the TScontentBO pagination overrides the user entered 'Page Size' by always resetting to the Registry default when a search is executed. This has been corrected in AudienceView 6.3.7.
If a 'Page Size' has been defined in a WebAPI call, it will override tghe 'Page Size' setting in the article/Registry.		 AVD-1449
If branding has not been loaded then TScontentBO::search will not work and will throw branding related exceptions such as The site branding does not exist. TScontentBO::search should be able to run if branding is not loaded. The exception is thrown when TScontentBO::search tries to load the default search article. This problem prevents the WebAPI from running TScontentBO::search since WebAPI does not initialize branding. This has been corrected in AudienceView 6.3.7.
If no branding has been specified, use the default branding will be used/loaded.		 AVD-1454
The WebAPI has a hard-coded return data limit. If limit is reached, return message is Response was too large. Request Failed. Request a smaller collection of data. This has been corrected in AudienceView 6.3.7.
The hard-coded limit has been removed and is now determined by the IIS/Tomcat configuration to restrict the response size.		 AVD-1465
In api.asp page, the exception object is being printed rather than the object properties. For example: <message>WepAPI call ended due to uncaught exception:[object Error]</message>.
Instead of displaying exception e, should be exception e.ErrorNumber + e.Description. This occurs in multipul try/catch blocks in api.asp.		 This has been corrected in AudienceView 6.3.7. The correct error object is being displayed. AVD-1477