AudienceView Connect
AudienceView Documentation

AudienceView 6.3.6 New Features and Enhancements

Online Enhancements

Feature Description ID
Decline partially accepted offers. This has been implemented in AudienceView 6.3.6.
If an offer is configured with a 'Redemption Type' of Partial (Customer Services application Offer|Summary page), and the offer is partially accepted a Decline Remaining link will appear in the next to the offer in My Account. If the offer has not been partially accepted a Decline Offer hyperlink will appear.
When the remaining seats on an offer have been declined, the 'Status' is set to Partially Accepted and Declined and the declined seats are released from the offer.
The new 'State' is available in Business Intelligence.
ASA Compliancy - display the ticket price and the per ticket charges. This has been implemented in AudienceView 6.3.6.
By enabling the Include Ticket Charges in Ticket Prices 'Option' for the applicable role(s), you can display the ticket charges along with the ticket price in AudienceView Online, Mobile, Kiosk and AVTiki.
Update the Flash Map to SVG This has been implemented in AudienceView 6.3.6.
The existing Flash Map and related .ASP pages have been replaced/updated with an SVG version of the pick-a-seat functionality.
Improve the Best Available (seatSelect.asp) page and incorporate an alternative Best Available (seatSelect.asp) page. This has been implemented in AudienceView 6.3.6.
  • Improvements to Best Available: The following improvements have been made to the Best Available page:
    • The ticket price displays next to the price type.
    • If the customer changes the price zone the ticket price is updated. If the price zone and the price type are not available then a message displays next to the price type indicating that it is unavailable.
    • The 'Best Available' radio button has been moved outside of the Seat Price Zone section to make it clearer that the price zone/price has yet to be determined, and a label displays indicating that the pricing cannot be confirmed.
    • The 'Promotional Code' field now appears to the top of the page.
    • The 'Continue' button is larger and fits the width of the column.
  • Alternative Online Best Available: By selecting the Enable Alternative Online Best Available 'Option' from the Venue Configuration application Performance|Basic page, an alternative Best Available (seatSelect.asp) page will be enabled for the performance. The alternative page consists of the following enhanced features:
    • Customers select the price, then the section and then the price type.
    • The Price Zone section only allows customers to select the available price zones, sold out price zones will be greyed-out.
    • The Section section displays the largest number of contiguous seats.
    • The price types displayed in the Seat Quantity section are dependent on the selected price zone. Unavailable price types will not be displayed.
    • Price zones that are sold out are disabled and labelled as such.
    • The 'Quantity' dropdown will only allow customers to select the maximum number of contiguous seats within the section.

Business Intelligence and Reports Enhancements

Feature Description ID
Add 'Customer State' filtering to the Donor Biography report. This has been implemented in AudienceView 6.3.6.
The 'Customer State' field has been added to the criteria of the Donor Biography report, enabling you to filter the report based on the state of the customer account (i.e. Active, Suspended, Closed).

Payment Enhancements

Feature Description ID
PayPal Express Checkout This has been implemented in AudienceView 6.3.6.
PayPal Express Checkout can be configured as payment methods in the General Configuration application.
The PayPal Express Checkout logo image is located in the Online/Images folder.
To display the PayPal Express Checkout logo online, enter images/payment_method_paypal_express.png in the 'Express Checkout Button Image' field.
A 'Logo' field has also been added to the General Configuration application Payment Method|Basic page, allowing you to display the logos for the applicable payment methods. The images are located in the Online/Images folder. To display the Visa logo online, for example, enter images/payment_method_visa.png in the 'Logo' field.