AudienceView Connect
AudienceView Documentation

AudienceView 6.5.0 New Features and Enhancements

Tablet Interface

Feature Description ID
Tablet Interface A new tablet interface has been introduced in AudienceView 6.5.0. It allows customer service representative to sell tickets, miscellaneous items and passes through a tablet, such as an iPad. CORE-65

Desktop Enhancements

Feature Description ID
If two or more customer accounts share the same email address, email marketing messages are being sent to the address more than once. This has been implemented in AudienceView 6.5.0.
By selecting Remove duplicate addresses from the 'Message Delivery Options' field on the Correspondence application Message|Basic page when an email message is sent, email addresses that are associated with more than one customer account will only receive the email once.
CORE-1
'Legacy Account Number 2' and 'Legacy Account Number 3' fields and BI options have been added. This has been implemented in AudienceView 6.5.0.
'Legacy Account Number 2' and 'Legacy Account Number 3' fields have been added to the Customer Services application Customer|Basic page. They have also been added to both the Customer and Order business intelligence objects used via the Business Intelligence and Reports application Business Intelligence pages.
CORE-4
TScurrency should allow negative values. Currently, TScurrency assumes that the minimum value for any currency primitive is zero if not specified. This has been implemented in AudienceView 6.5.0.
TScurrency does not enforce minimum value of 0 if a minimum value is not specified.
CORE-7
CORE-44
Promotional codes on gifts. This has been implemented in AudienceView 6.5.0.
Promotional codes can now be associated with gifts via the Funds Management application Gifts|Calendar page's 'Promotional Code' field; however, you cannot currently report on promotional codes on gifts.
CORE-67
Add 'Payment Methods' to gifts This has been implemented in AudienceView 6.5.0.
The 'Payment Method' field has been added to the Funds Management application Gifts|Details page, allowing you to determine the payment method(s) that can be used to purchase the gift.
If an order contains multiple items with different payment methods, only the payment methods that all order items have in common will be available. For example, if an admission has three payment methods available to it (i.e. Cash, Visa and MasterCard) and a gift has one payment method available to it (i.e. Visa), then only the common payment method(s) (i.e. Visa) will be available on the order.
CORE-69
When large numbers of email messages are sent, they are being sent in series instead of in parallel, which takes a considerable amount of time. This has been corrected in AudienceView 6.5.0.
Email messages are now sent in parallel using multiple worker threads, considerably speeding up the time that it takes to distribute the messages.
The following fields have been added to the Registry application System::Business Objects::TSmessageBO node:
  • Failed Message Rerun Interval: If a message fails to be sent it will be resent after the time indicated, providing that it's a temporary failure (e.g. the mail box is full) and not a permanent failure.
    This is set to 24h by default.
  • Minimum Worker Threads: This is the minimum number of threads that will be used to send the email messages.
    This is set to 1 by default.
  • Maximum Worker Threads: This is the maximum number of threads that will be used to send the email messages.
    This is set to 50 by default.
  • Worker Thread Shutdown Wait Seconds: If errors occur while sending emails each thread will have the defined amount of time (in seconds) to finish before moving on to the next email.
    This is set to 60 by default.
  • Pool Thread Shutdown Wait Seconds: If errors occur while sending emails all threads will have the defined amount of time (in seconds) to finish.
    This is set to 300 by default.
CORE-83
Enhancements to the Find Performance dialog box This has been implemented in AudienceView 6.5.0.
The following search fields have been added to the Find Performance dialog box, enabling you to further filter performance searches:
  • Day of Week: Enables you to filter the search based on the day of the week on which the performance falls.
  • Performance Type: Enables you to filter the search based on the performance type.
  • Price Chart: Enables you to filter the search based on the price charts that are assigned to the performance.

    The search performances section can also be collapsed so that more of the seach results can be viewed.
CORE-91

Online Enhancements

Feature Description ID
Bypass the loginDelivery.asp page when items in the shopping cart do not require a delivery method (i.e. gifts). This has been implemented in AudienceView 6.5.0.
When items in the shopping cart do not require a delivery method, the loginDelivery.asp page is bypassed.
CORE-63
CORE-64
Separation of AudienceView Online SSL This has been implemented in AudienceView 6.5.0.
You can separate encrypted/secure pages and entry points to pages (e.g. via the navigation bar or through the purchse flow) from non-encrypted/secure pages (i.e. https versus http) so that you can integrate third-party advertisements within your AudienceView Online sites.
CORE-68
Update the Flash Map to SVG This has been implemented in AudienceView 6.5.0.
The existing Flash Map and related .ASP pages have been replaced/updated with an SVG version of the pick-a-seat functionality.
MAINT-322
Improve the Best Available (seatSelect.asp) page and incorporate an alternative Best Available (seatSelect.asp) page. This has been implemented in AudienceView 6.5.0.
  • Improvements to Best Available: The following improvements have been made to the Best Available page:
    • The ticket price displays next to the price type.
    • If the customer changes the price zone the ticket price is updated. If the price zone and the price type are not available then a message displays next to the price type indicating that it is unavailable.
    • The 'Best Available' radio button has been moved outside of the Seat Price Zone section to make it clearer that the price zone/price has yet to be determined, and a label displays indicating that the pricing cannot be confirmed.
    • The 'Promotional Code' field now appears to the top of the page.
    • The 'Continue' button is larger and fits the width of the column.
  • Alternative Online Best Available: By selecting the Enable Alternative Online Best Available 'Option' from the Venue Configuration application Performance|Basic page, an alternative Best Available (seatSelect.asp) page will be enabled for the performance. The alternative page consists of the following enhanced features:
    • Customers select the price, then the section and then the price type.
    • The Price Zone section only allows customers to select the available price zones, sold out price zones will be greyed-out.
    • The Section section displays the largest number of contiguous seats.
    • The price types displayed in the Seat Quantity section are dependent on the selected price zone. Unavailable price types will not be displayed.
    • Price zones that are sold out are disabled and labelled as such.
    • The 'Quantity' dropdown will only allow customers to select the maximum number of contiguous seats within the section.
MAINT-345
ASA Compliancy - display the ticket price and the per ticket charges. This has been implemented in AudienceView 6.5.0.
By enabling the Include Ticket Charges in Ticket Prices 'Option' for the applicable role(s), you can display the ticket charges along with the ticket price in AudienceView Online, Mobile, Kiosk and AVTiki.
MAINT-349

Business Intelligence and Reports Enhancements

Feature Description ID
Direct Debit related 'Customer Payment' fields need to be added to the Customers BI. This has been implemented in AudienceView 6.5.0.
Several Direct Debit related 'Customer Payment' fields have been added to the Customers BI.
CORE-70
Exclude hold types from reports This has been implemented in AudienceView 6.5.0.
The following reports can be configured to specify whether they should include only Open Seats, Seats on Hold, or both. The specified holds that are selected can also be specified to either be included in the results or excluded.
  • Movement Report
  • Performance Audit Report
  • Performance Availability Report
  • Sales Report by Series Performance Report
  • Ticket Sales Report
  • Ticket Sales by Performance Report
  • Ticket Sales by Price Type and Price Zone Report
  • Wrap Report
CORE-93
Improvements to the AV Transaction report The following improvements have been made to the AV Transaction report:
  1. The detailed break-out of the output tables for admissions have been removed in favour of summary information.
  2. A gross sales column has been added when there is a count for both the 'Transaction Date Range' and the 'Year-to-Date Range'.
  3. Miscellaneous items have been added to the report's output, including both miscellaneous items sale counts and gross sales for the 'Transaction Date Range' and the 'Year-to-Date Range'.
  4. All of the fields except the 'Transaction Date Format', 'Transaction From', 'Transaction To', 'Contract Start Date' and the 'Display Values' criteria have been moved to the advanced section.
  5. The 'Transaction Date Range' column heading has been replaced with the applicable date range criteria.
  6. The 'Series', 'Price Types', 'User Roles' and 'User Role Groups' criteria have been altered so that they are exclusive instead of inclusive.
  7. The output identifies which criteria have been excluded from the report.
  8. An AVTiki Admissions row representing purchases from referrals from the AVTiki application has been added to the output.
  9. A 'Correspondence' section has been added to the output, displaying the total number of correspondences, the number of successful deliveries and the number of delivery failures.
CORE-226

AVScheduler Enhancements

Feature Description ID
Scheduling missed AVScheduler jobs. This has been implemented in AudienceView 6.5.0.
The 'Execution priority for missed jobs' dropdown has been added to the:
  • Business Intelligence and Reports application Generated Reports|Parameters page
  • Business Intelligence and Reports application Saved Reports|Parameters page
  • Correspondence application Messages|Schedule page
  • Utilities application Dataloader|Load page

    If the AVScheduler stops for any reason, all of the reports scheduled during the downtime will be run in the priority order selected from the 'Execution priority for missed jobs' dropdown:
    • Disabled: The missed task will not be re-run.
    • High: All High priority tasks will be re-run first.
    • Medium: All Medium priority tasks will be re-run second.
    • Low: All Low priority tasks will be re-run last.

      The duration of the time in which the AVScheduler will look for missed jobs is configured in the scheduler config file.
CORE-120

Payment Gateway Enhancements

Feature Description ID
Payment gateway configuration improvements The following changes to the payment gateway configuration have been implemented in AudienceView 6.5.0:
  1. A Payment Gateway user list has been created in the General Configuration application.
  2. Each entry in the list contains a readable name for the gateway followed by the optional gateway configuration (i.e PaymentGateway::PaymentType). For example, the 'Key' for a ProtoBase credit card gateway is ProtoBase::Credit.
  3. Payment gateway keys that were used for multiple configurations before (e.g. ProtoBase - Credit and ProtoBase - Gift Card) have been collapsed into a single entry (e.g. ProtoBase) in the Registry.
AVT-9199

WebAPI Enhancements

Feature Description ID
The ability to add customer account balances using the TScustomerBO has been added. This has been implemented in AudienceView 6.5.0.
The ability to add customer account balances using the TScustomerBO has been added.
CORE-2
CORE-43