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AudienceView Documentation

AudienceView 6.5.1 Fixes

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Desktop Fixes

Issue Solution ID
When users select an order number from the Customer Services application End of Day Balance|Orders page, a pop-up message stating that The AudienceView desktop is required for this feature instead of opening the Order|Summary page. This has been corrected in AudienceView 6.5.1.
The Order|Summary page now displays when an order number is selected from the End of Day Balance|Orders page.		 MAINT-308
The 'Site Option' field is missing from the Content Management application Sites|Basic page. This has been corrected in AudienceView 6.5.1.
The 'Site Option' field has been added to the Content Management application Sites|Basic page. Select eCommerce to identify the site as an online/ecommerce site so that transactions can be processed.
The Registry application System::Configuration::Payment Gateways::Servebase node's 'internet_transaction' dropdown has been removed and replaced with '3DSecure_enabled' dropdown. Selecting Yes from this dropdown will enable 3D Secure transactions.		 MAINT-344
The ticket numbers and statuses of miscellaneous items included within bundles are rolling back when orders are reloaded. This has been corrected in AudienceView 6.5.1.
The ticket numbers and statuses of miscellaneous items included within bundles remain when orders are reloaded.		 MAINT-378
When 'Select All' is used on the Venue Configuration application Performance Management|Search page to make changes to the Price Zones (or Hold Types) of multiple performances, the changes are only being applied to the first performance. This has been corrected in AudienceView 6.5.1.
Changes that are made to price zones and hold types using 'Select All' on the Venue Configuration application Performance Management|Search page are being applied to all of the selected performances.		 MAINT-422
An error occurs when a 'Ship-To' customer is added to an order that contains agent and customer accounts. This has been corrected in AudienceView 6.5.1.
The error no longer occurs.		 MAINT-427
The General Configuration property in the Application Security appliation User|Content and Group|Content pages contains items that are not applicable to the General Configuration application. This has been corrected in AudienceView 6.5.1.
The following items have been removed from the General Configuration property:
  • Articles Basic
  • Articles Calendar
  • Articles Criteria
  • Articles Form Fields
  • Articles Select
  • Articles Text
  • Sites Branding
  • Sites Menu Items
  • Sites Select
 MAINT-429
Hold that have been updated via the Customer Services application Seat|Map are not being updated properly in Venue Configuration application Performance Management|Holds page. This has been corrected in AudienceView 6.5.1.
Holds are being updated identically in both the Customer Services application Seat|Map and the Venue Configuration application Performance Management|Holds pages		 MAINT-436
An error occurs when seats are exchanged on a multi-venue/series Drawdown bundle. This has been corrected in AudienceView 6.5.1.
The error no longer occurs and the seats can be exchanged.		 MAINT-444
An internal application database error occurs when attempting to access an audit entry via the Application Security application Audit|Search page. This has been corrected in AudienceView 6.5.1.
The error no longer occurs and audit entries can be accessed.		 MAINT-445
An error occurs when a new brand is added to a site via the Content Management application Site|Branding page that utilizes the same 'Primary Linked Featured', 'Secondary Linked Featured' and/or 'Tertiary Linked Featured' This has been corrected in AudienceView 6.5.1.
The error no longer occurs, and multiple brands can share linked feature articles.		 MAINT-446
Message 5585: There are price rows that are not zero that do not have charges. Continue? still appears even if the price chart contains only zero-value rows. This has been corrected in AudienceView 6.5.1.
The message no longer appears if the price chart only contains zero-value rows.		 MAINT-453
The Same Seats bundle 'Option' is not working when customers purchase bundles via AudienceView Online. This has been corrected in AudienceView 6.5.1.
The same seats are being selected when customers purchase appropriately configured bundles via AudienceView Online.		 MAINT-454
Partial payments applied to bundle admissions are erroneously being allocated to the last performance first. This has been corrected in AudienceView 6.5.1.
Partial payments are now being applied to the performance with the earliest start date first.		 MAINT-458
After customers have exchanged their seats for every performance in a bundle (for single performances), but their bundle and renewal seats have remained the same, when the bundle with the same seats are sold to another customer both of the customers share the same renewal seat. This has been corrected in AudienceView 6.5.1.
Two customers can no longer share the same renewal bundle seat. Message 5333: No possible bundle seat(s) in your current admissions are available for use as a renewal seat for your bundle(s). Release and re-create the bundle(s) will appear if an order attempts to use a renewal seat that has already been assigned to a customer.		 MAINT-460
The search results returned on the Customer Services application Order|Order History pages are not stretching to fit the window. This has been corrected in AudienceView 6.5.1.
The search results are now stretching to fit the size of the window. If the result columns are wider than the window, the scroll bar appears.		 MAINT-465
Admission hold statuses are not in sync across servers. This has been corrected in AudienceView 6.5.1.
Admission hold statuses are syncing across servers.		 MAINT-469
The Find Bundles dialog box is producing duplicate results when a link is being created within an article via the Content Management application Article|Text page. This has been corrected in AudienceView 6.5.1.
The Find Bundles dialog box is no longer producing duplicate results.		 MAINT-473
The 'Site Option' field is missing from the Content Management application Sites|Basic page. This has been corrected in AudienceView 6.5.1.
The 'Site Option' field has been added to the Content Management application Sites|Basic page. Select eCommerce to identify the site as an online/ecommerce site so that transactions can be processed.
The Registry application System::Configuration::Payment Gateways::Servebase node's 'internet_transaction' dropdown has been removed and replaced with '3DSecure_enabled' dropdown. Selecting Yes from this dropdown will enable 3D Secure transactions.		 MAINT-476
There are redundant promotional code entries in the Application Security application Users|Content and Group|Content pages' Online, Mobile and AVTiki properties. This has been corrected in AudienceView 6.5.1.
The following redundant content options have been removed from the properties where they erroneously appeared (Online, Mobile and AVTiki):
  • Promotion - Bundles
  • Promotion - Calendar
  • Promotion - Search Results
  • Promotion - Miscellaneous Items
  • Promotion - Miscellaneous Items Membership
  • Promotion - Miscellaneous Items Merchandise
  • Promotion - Miscellaneous Items Pass
  • Promotion - Miscellaneous Items Other
 MAINT-486
Deleting a bundle element from a previous sold bundle via the Product Configuration application causes a system error when any of the orders with the original bundle are loaded. This has been corrected in AudienceView 6.5.1.
Bundle elements cannot be deleted once a bundle containing the element has been sold. Instead a system error is returned and element is not deleted. Elements can be deleted if any sold items are first removed from orders.		 MAINT-491

Online Fixes

Issue Solution ID
If customers access an on-calendar/soon-to-be on-sale performance via an article's deep-link, they are directed to the seatSelect.asp page where the This event is not on sale yet message displays (as expected). When customers click the browser's 'Back' button and then attempt to access the performance again once it has gone on-sale, they receive the same message. It is not until that customers close their browser and begin a new session that they can purchase tickets to the performance via the deep-link. This has been corrected in AudienceView 6.5.1.
If customers have accessed an on-calendar/soon-to-be on-sale performance via an article's deep-link, they do not need to restart their browser sessions to purchase tickets once the performance goes on sale.		 MAINT-163
The 'Display Month' field of the calendar widget is case senstive. If a month is not capitalized when it is entered, no results will appear on the calendar. This has been corrected in AudienceView 6.5.1.
The 'Display Month' field of the calendar widget is no longer case senstive. If a month is not capitalized when it is entered, results will still appear on the calendar.		 MAINT-348
The try again link on performances/items in the shopping cart is causing confusion during the purchase flow.
When seats are added to the shopping cart via the mapSelect.asp page, the try again link appears in the shopping cart. If users click the link, they are returned to the seatSelect.asp page for the performance in the cart. If users navigate to the mapSelect.asp page, the seat map does not render.
If a second performance is then added to the cart, the try again link appears for both performances; however, both links direct users to seatSelect.asp page for the performance most recently added to the shopping cart.		 This has been corrected in AudienceView 6.5.1.
  • If seats are added via the mapSelect.asp page, the try again link does not appear in the shoppingCart.asp page.
  • If seats are added for a single performance via the seatSelect.asp page, the link appears with the performance.
  • If a second performance is added to the shopping cart, the link does not appear anymore.
 MAINT-373
Once seats have been added to the shopping cart using best available, the online user is unable to click Try Again to select alternative seats for that event. This has been corrected in AudienceView 6.5.1.
The Try Again link on the shoppingCart.asp page works, allowing customers to select alternative admissions for the selected performance.		 MAINT-407
When using Internet Explorer 9, users have to scroll to find and use the 'Add To Basket' button on mapSelect.asp page. This has been corrected in AudienceView 6.5.1.
Scroll bars no longer appear when Internet Explorer 9 is set to 100% zoom.		 MAINT-412
The alternative syntax used to suppress the "promo code accepted" pop-up when a the promotional code parameter is passed in on a URL is causing a tampering error.
The alternative syntax is promocode_access_code_url=[PROMO] as opposed to promocode_access_code=[PROMO].		 This has been corrected in AudienceView 6.5.1.
Using the promocode_access_code_url=[PROMO] syntax when deep-linking to an item with a promotional code supresses the "promo code accepted" pop-up		 MAINT-414
The AudienceView Online My Account offer count and customer notification does not appear if the offer was created using the Utilities application. Offers do appear when users select the offer tab of their on My Account. This has been corrected in AudienceView 6.5.1.
The offer count and customer notification appear in My Account when offers are created via the Utilities application.		 MAINT-435
Users are unable to add money to reloadable stored value items nor can they check the existing balance. An error occurs stating that the gift certificate/card does not exist. This has been corrected in AudienceView 6.5.1.
Stored value items can now be reloaded and existing balances can be checked.		 MAINT-438
When customers log-in via a Login widget that has been inserted in an article, they are redirected to the maintainAccount.asp page instead of being returned to the article that was being viewed. This has been corrected in AudienceView 6.5.1.
When customers log-in via a Login widget, they are returned to the article that was previously being viewed.		 MAINT-443
When the ship-to functionality has been disabled, the timeout clock in the shopping cart are (in the upper right-hand corner of the screen) does not appear on the loginDelivery.asp page, but reappears when custoemrs continue to the orderContact.asp page. The clock does appear on the loginDelivery.asp page when the ship-to functionaligy is enabled. This has been corrected in AudienceView 6.5.1.
The timeout clock appears on the loginDelivery.asp page regardless if the ship-to funtionality has been disabled or not.		 MAINT-463
The Miscellaneous Item Category options is missing from the Business Intelligence|Criteria and Business Intelligence|Results pages when creating an Order BI. This has been corrected in AudienceView 6.5.1.
The Miscellaneous Item Category options is available again.		 MAINT-467
Recommended gift amounts do not appear on the donationDetails.asp page. This has been corrected in AudienceView 6.5.1.
Recommended gift amounts now appear on the donationDetails.asp page. The Recommended Amount label is configurable via the Registry application Registry::EN::Application::Online::Gifts node's 'Value Types' field.		 MAINT-468
If a promotional code is entered before a performance's on-sale time then a No price for the admission (when using seat select) or a No seats were found that match your criteria. Modify your search or select a different performance. (when using best available) error is displayed. This has been corrected in AudienceView 6.5.1.
The error messages no longer display when a promotional code is entered before a performance's on-sale time.		 MAINT-474

Mobile Fixes

Issue Solution ID
Articles with deep-linked promtional codes are not loading in AudienceView Mobile, although the deep-link is working in AudienceView Online. This has been corrected in AudienceView 6.5.1.
Articles with deep-linked promotional codes are now loading in AudienceView Mobile.		 MAINT-310
Suppress the 'Saved Payments' option on the Account Settings page, and convert the some fields to text entry in the Maintain Addresses section of the Create an Account page. This has been corrected in AudienceView 6.3.4.
The 'Saved Payments' option on the Account Settings page is now controlled by the Customer Saved Payments option in Application Security application User|Content and Group|Content* pages' Mobile property.
The following fields will become text fields when they are not bound to a list:
  • createAccount.asp: 'state/province' and 'Country' fields
  • maintainAddressDetails.asp: 'state/province' and 'Country' fields
 MAINT-485

Business Intelligence and Reports Fixes

Issue Solution ID
When running the Performance Pricing by Price Type report for a large number of performances with an even greater number of price charts attached to each performance the report is taking too long to generate on screen. When the report is scheduled to be sent via email, the Registry locks preventing all other scheduled reports from running. This has been corrected in AudienceView 6.5.1.
The Registry is no longer locking when the Performance Pricing by Price Type report is sent via email.		 MAINT-236
'Series Data 7' and 'Series Data 8' fields do not appear in Business Intelligence. This has been corrected in AudienceView 6.5.1.
The 'Series Data 7' and 'Series Data 8' fields are now available in the Admissions, Customers, Orders and Payments BIs.		 MAINT-366
Gift BIs are generating an incorrect SQL where clause when wildcards are used in 'Fund Names' and Does not equal is selected as the 'Condition'. This has been corrected in AudienceView 6.5.1.
The an incorrect SQL where clause is no longer occuring.		 MAINT-416
The Wrap report is displaying the wrong price type and/or price type group.
A blank price type appears, but it contains a negative net value and negative count. These are refunds that should be part of an existing price type/group.		 This has been corrected in AudienceView 6.5.1.
The Wrap report is displaying the correct price types and price type groups		 MAINT-417
Running the Wrap report using the 'Report On' dropdown's Price Type Group option, results in an 'ambiguous column name' error. This has been corrected in AudienceView 6.5.1.
The error no longer occurs when running the Wrap report.		 MAINT-419
The Ticket Sales report is displaying the wrong price type and/or price type group.
A blank price type appears, but it contains a negative net value and negative count. These are refunds that should be part of an existing price type/group.		 This has been corrected in AudienceView 6.5.1.
The Ticket Sales report is displaying the correct price types and price type groups		 MAINT-420
The End of Day Summary report runs for a long time. This has been corrected in AudienceView 6.5.1.
The End of Day Summary report returns results within one minute when the 'Sales Date Format' is set to Yesterday or a Date Range of two days. When the 'Sales Date Format' is set to a Date Range of a month, the results are returned in less than two minutes.		 MAINT-425
Using 'First Word' results in a Saved Search BI causes error Message # 5517: Invalid result member in BI when a second search is performed. The search works if the search is reloaded. This has been corrected in AudienceView 6.5.1.
The error message no longer occurs and the search does not need to be reloaded.		 MAINT-434
When applying a sub-total within the results of a BI query, the 'Performance Description' and the 'SUM Order Admission Net' are being duplicated when the BI is extracted as CSV. This has been corrected in AudienceView 6.5.1.
The 'Performance Description' and the 'SUM Order Admission Net' are not being duplicated.		 MAINT-456
The service charges list is erroneously bond to the Registry application Registry::EN::TSorderCO::Fields::Miscellaneous Items ID node, which is causing service charges to appear in the 'Values' field for Miscellaneous Items ID in Business Intelligence. This has been corrected in AudienceView 6.5.1.
The service charges list is no longer bound to the node. A picker has been added next to the 'Values' field that will open the Find Miscellaneous Items dialog box.		 MAINT-475
The Wrap report is incorrectly including all chrage type instead of just the Tax charge types. This has been corrected in AudienceView 6.5.1.
The 'Display Charge Type' field has been added to the advanced section of the Wrap report, enabling you to select the types of charges that you want to include in the report.		 MAINT-480
The Comp Admission Details report is displaying an incorrect count (one additional comp ticket) in the price zone section. This has been corrected in AudienceView 6.5.1.
The Comp Admission Details report produces the correct admission count in all sections.		 MAINT-510

Payment Fixes

Issue Solution ID
Declined 3D Secure transactions are causing a 500 error. This has been corrected in AudienceView 6.5.1.
Declined 3D Secure transactions work.		 MAINT-457
Enabling credit card encryption in the database breaks the blacklist function. This has been corrected in AudienceView 6.5.1.
The encrypted account number is now compared with the blacklist entries so now both plain-text and encrypted values are checked.		 MAINT-477

Performance Fixes

Issue Solution ID
An unnecessary SQL is executed in Online to retrieve information about Box Office performances. This has been corrected in AudienceView 6.5.1.
A threading issue that occured when a performance was loaded has been corrected. A background thread that would clear the performance and cause another load the next time performance was accessed has also been corrected.		 MAINT-442

Printing Fixes

Issue Solution ID
Pass Ticket Templates do not print the 'Bundle Name' nor the 'Bundle Description'. This has been corrected in AudienceView 6.5.1.
'Bundle Name' and the 'Bundle Description' are now printing on pass ticket templates.		 MAINT-346
Issues have been reported when printing ticket template elements.
Signature cards are only printing some of the elements that were being printed in AudienceView 5.1. In some cases removing an element and replacing it has solved the issues, but not all.		 This has been corrected in AudienceView 6.5.1.
All of the ticket template elements are printing as expected.		 MAINT-421

Dataloader Fixes

Issue Solution ID
An error occurs when a Dataloader source file of an Offer Details BI query contains a non-existent column and fails to load into the system. This has been corrected in AudienceView 6.5.1.
Offer Details BI query source files are being loaded by the Dataloader.		 MAINT-437
The command line dataloader.exe crashes when using a CSV input file. The job appears to complete succesfully, but the program crashes and causes in a Windows error. This has been corrected in AudienceView 6.5.1.
The batch log file was being closed before command line interface was written, cleaning up the logging. There are three interfaces using the dataloader (command line, UI and the AVscheduler). The command line no longer closes the batch log file handle after control file is processed, the UI and AVscheduler do.		 MAINT-449

Base Platform Fixes

Issue Solution ID
The readme.txt file should be removed from Online/ArticleMedia/Images/logos/ folder because it is flagged as a PCI vulnerability.
The file contains the following information:
* This folder is reserved for team or performance logos *
Logo images should be:
- transparent GIFs
- dimensions less than 70 x 70 pixels		 This has been corrected in AudienceView 6.5.1.
The readme.txt file has been removed from Online/ArticleMedia/Images/logos/ folder.		 MAINT-411

WebAPI Fixes

Issue Solution ID
The pageBuilder.asp should be removed from the UI/WebAPI folder. This has been corrected in AudienceView 6.5.1.
The pageBuilder.asp has been removed from the UI/WebAPI folder.		 MAINT-413
The WebAPI calls the WebSales user. To get the WebAPI to work the WebSales user and site need to be configured and working.
The WebAPI should be completely seperated from the AudienceView Online.		 This has been corrected in AudienceView 6.5.1.
The WebAPI does not attempt to initialize a site for an already authenticated session; however, it does allow for site initialization if the session is not authenticated.		 MAINT-514
MAINT-534

AVTiki Fixes

Issue Solution ID
The incorrect admission count is displayed during the redemption process. If a customer has saved five seats for friends, and a friend redeems three of the seats, 'Seats for you - 5' (on the orderContact.asp page) and '5 Admissions' (on the shoppingCart.asp page) will still be displayed. This has been corrected in AudienceView 6.5.1.
The correct admission counts are being displayed. If a customer has saved five seats for friends, and a friend redeems three of the seats, 'Seats for you - 3' (on the orderContact.asp page) and '3 Admissions' (on the shoppingCart.asp page) will be displayed.		 MAINT-205
You cannot accept reservations using Facebook's mobile application.
When Facebook's mobile applicating is used to accept an AVTiki reservation, a tampering error appears.		 This has been corrected in AudienceView 6.5.1.
The tampering error does not display when accepting an AVTiki reservation through Facebook's mobile application.		 MAINT-404
The AVTiki interface still uses the global.asa for Facebook application data (i.e. Facebook app ID, page ID and application secret). This has been corrected in AudienceView 6.5.1.
The AVTiki Facebook application data (i.e. Facebook app ID, page ID and application secret) is now configured		 MAINT-415
AVTiki does not properly set the 'Payment Return URL' for 3DSecure. The Return URL is referencing a missing Registry Node (AVTiki::TermURL), so the URL is always blank. Payments are sent for processing, but they are not return to the main site. This has been corrected in AudienceView 6.5.1.
AVTiki is now referencing the Content Managemtnt application Sites|Basic page's 'Payment Return URL' field, and processed payments are being returned to the main site.		 MAINT-439
Users cannot send reservation codes to friends because the codes being sent were more than the 60 characters limit that Facebook allows. This has been corrected in AudienceView 6.5.1.
AVTiki's reservation codes now include less than 60 characters.		 MAINT-470
When apostrophes are used in a 'Performance Description' a JScript errors on the seatSelect.asp and orderContact.asp pages. This also breaks the FacePile widget. This has been corrected in AudienceView 6.5.1.
Apostrophes can be used in a 'Performance Description' without causeing hte JScript error.		 MAINT-471
The .CSS files uploaded via the Content Management application Sites|Branding page are not being rendered in the AVTiki UI. This has been corrected in AudienceView 6.5.1.
The .CSS files uploaded via the Content Management application Sites|Branding page are being applied to the AVTiki UI		 MAINT-472