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AudienceView Documentation

AudienceView 6.6.0 Fixes

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Desktop Fixes

Issue Solution ID
Reprinting tickets with expired promotional codes causes a database error. This has been corrected in AudienceView 6.6.0.
The database error no longer occurs and tickets with expired promotional codes can be reprinted.		 AVD-183
The decrypt function is missing from the TScustomerCO.
Direct debit payment methods can be created and saved against a customer account. Decrypt function was added to TSorderCO, TSorderPayment and TSreportCO, so that these details could be extracted. The same function should be available to the TScustomerCO, so that these details from a Customers BI query.		 This has been corrected in AudienceView 6.6.0.
The decrypt permission was added to the Application Security application User|Permissions and Group|Permissions page's TScustomerCO, allowing you to pull encrypted card information via a Customers BI query. This functionality is diabled by default.		 AVT-9343
When the Delivery Method strategy is set to Intersection, a performance with delivery methods A, B, C and D is added to the shopping cart, delivery methods A, B, C and D are available on loginDelivery.asp page. If a stored value item with delivery methods A and B is then added to the shopping cart, delivery methods A and B are available on loginDelivery.asp page (an intersection of both items, as expected). When the stored value item is removed from the order, only delivery methods A and B are available on loginDelivery.asp page instead of all four options. This has been corrected in AudienceView 6.6.0.
The Delivery Method strategy re-evaluates the available delivery methods once items are removed from the shopping cart.		 MAINT-372
When a role is not Allowed to Leave Single Seats, and a single seat is left on the Customer Services application Seats|Map page, the expected pop-up message appears indicating that a single seat would remain; however, when the pop-up is closed and an attempt is made to select alternate seats error message 1242: This business object is in an invalid state and cannot be used. TSmapBO appears. This has been corrected in AudienceView 6.6.0.
The error message no longer appears, and alternate seats can be selected.		 MAINT-550
The Customer Services application End of Day Balance|Summary page is displaying all users and dates. This has been corrected in AudienceView 6.6.0.
The Customer Services application End of Day Balance|Summary page is displaying the current day's transactions that are pertinent to the user that is currently logged in.		 MAINT-626

Online Fixes

Issue Solution ID
When searching by date, the results are not properly sorted. Then if a filter is applied, the order changes. This has been corrected in AudienceView 6.6.0.
When you search by date, whether you enter the date manually or select a date using the calendar/calendar widget, the search results are sorted by the earliest date. If a filter is selected (e.g. a month filter), the search result order will not change.		 AVD-394
When reprint/forwarding bundle admission on a pass, the CancelEventOnCard request is no being sent to Fortress, and the original ticket number on the pass remains active. This has been corrected in AudienceView 6.6.0.
The CancelEventOnCard request is sent to Fortress when a ticket on a pass is forwarded or removed.
The CancelBarcode request is sent to Fortress when an admission on pass is cancelled.		 AVD-424
The contact phone number appears on the logindelivery.asp page without labels or context. This has been corrected in AudienceView 6.6.0.
A label now appears identifying the phone number.		 MAINT-367
When reprint/forwarding bundle admission on a pass, the CancelEventOnCard request is no being sent to Fortress, and the original ticket number on the pass remains active. This has been corrected in AudienceView 6.6.0.
The CancelEventOnCard request is sent to Fortress when a ticket on a pass is forwarded or removed.
The CancelBarcode request is sent to Fortress when an admission on pass is cancelled.		 MAINT-375
Customers cannot complete orders using partial payments when a percentagae of the total is paid using a 3D Secure payment method and the other portion is not (e.g. accounts and gift cards). This has been corrected in AudienceView 6.6.0.
Customer can now complete orders using partial payments when one of the payments is 3D Secure and the other is not.		 MAINT-583
When a performance has the Enable Alternative Online Best Available 'Option' selected, and the venue only has one section configured, you are unable to select the desired seat quantity. This has been corrected in AudienceView 6.6.0.
The available section is auto-selected and users can select a quatity of seats.		 MAINT-565
MAINT-608
The search results differ if you click 'Go' button or press ENTER. This has been corrected in AudienceView 6.6.0.
The search results are identical whether you click 'Go' button or press ENTER.		 MAINT-661

Business Intelligence and Reports

Issue Solution ID
The current CustomerPoints BI should be updated.. This has been corrected in AudienceView 6.6.0.
The default version of the CustomerPoints BI query has been updated and will now generate a list of customers containing the sum value of the formula that your organization is using to determine the customer points/rank, the Customer ID, the exisiting 'Customer Rank', 'Customer Points' and 'Customer Total Members' field values, the sort order of the customer and the total number of customers pulled via the BI. The CustomerPoints BI query should be customized via the Business Intelligence and Reports application Business Intelliegence|Formulas page to suit your organization.		 MAINT-541

Performance Fixes

Issue Solution ID
Memory leak in the delivery manager handle. This has been corrected in AudienceView 6.6.0.
The memory leak has been resolved.		 AVD-270

WebAPI Fixes

Issue Solution ID
The WebAPI is consuming large amounts of memory. This has been corrected in AudienceView 6.6.0.
A memory leak in the TSorderBO doWork addPayment action has been fixed and the WebAPI is no longer consuming large amounts of memory.		 AVT-9371