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AudienceView Documentation

AudienceView 6.7.0 New Features and Enhancements

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Desktop Enhancements

Feature Description ID
Open AudienceView applications to fit the full screen. This has been implemented in AudienceView 6.7.0.
When an application is opened from the AudienceView Desktop, the window opens to fit the full screen.		 AVD-504
Implement new web widgets in Content Management and allow users to set widget parameter a corresponding 'Context Type' dropdown. This has been implemented in AudienceView 6.7.0.
The following widgets have been added to the Content Management application:
  • Facebook Widgets
    • The Facebook Activity Widget
    • The Facebook Comments Widget
    • The Facebook Facepile Widget
    • The Facebook Like Box Widget
  • Google Widgets
    • The Google+ +1 Button Widget
    • The Google Maps Widget
  • Twitter Widgets
    • The Twitter Follow Button Widget
    • The Twitter Tweet Button Widget

      A 'Context Type' dropdown has been also been added next to all of the widgets' parameter fields, allowing you to easily define parameter values. 
 AVD-506
Determine the page that loads when the 'Next Customer' button is clicked in the Customer Services application. This has been implemented in AudienceView 6.7.0.
The 'Next Customer Landing Page' field has been added to the Application Security application User|Preferences and Roles|Preferences pages and the Registry application System::Configuration::Preferences node. This field allows you to define the page that users will be redirected to when the 'Next Customer' button is clicked. While this field can be set to any page within the Customer Services application, it is recommended that you only set it to one of the following:
  • bundleSelect.asp
  • customerSearch.asp
  • giftsSearch.asp
  • miscItemsSearch.asp
  • offerSearch.asp
  • orderSearch.asp
  • seatSearch.asp

    The 'Next Customer Landing Page' field is case sensitive.
 AVD-507
Add the Customer|Activities page and improve the Customer|Calendar page in the Customer Services application. This has been implemented in AudienceView 6.7.0.
A new Customer|Activities page has been added to the Customer Services application. This page allows you to see the following interactions that have taken place with the customer in a single view:
  • Activites: All of the interactions that have taken place with the customer.
  • Notes: The notes associated with the customer.
  • Correspondence: All of the correspondence that has taken place with the customer. Calls can also be logged using this section of the page.
  • Offers: All of the offers available to the customer.
  • Opportunities: All of the opportunites associated with the customer.

    It is also possible to set the Customer|Activities as the default page that will open when a customer is loaded via the Application Security application User|Preferences and Role|Preferences pages (and globally via the Registry).

    The Customer Services application Customer|Calendar page has also been improved to show the above interactions.
 AVD-510
AVD-801
Optomize the column widths/spacing of the Venue Configuration application Price Charts|Pricing page. This has been implemented in AudienceView 6.7.0.
The columnn widths Venue Configuration application Price Charts|Pricing and the field sizes have been improved to make the page easier to read when there are multiple price zones and price rows		 AVD-583
Add a way to navigate through the Venue Configuration application Price Charts|History|Details page without returning to the Price Charts|History|Search page. This has been implemented in AudienceView 6.7.0.
Previous and Next arrow buttons have been added to the Venue Configuration application Price Charts|History|Details page.		 AVD-819
Add a way to navigate through single performances in Venue Configuration application Performance Management pages without returning to the Performance Management|Search page. This has been implemented in AudienceView 6.7.0.
When a single performance has been selected, Previous and Next arrow buttons have been added to the following pages:
  • Performance Management|Seats
  • Performance Management|Price
  • Performance Management|Hold
  • Performance Management|Best Available
  • Performance Management|Model
 AVD-585
Make the 'Type' field on a saved ticket template editable. This has been implemented in AudienceView 6.7.0.
The 'Type' field a saved ticket template (General Configuration application Tickets|Basic page) is now editable, allowing you to modify the ticket template 'Type' and then save a copy ('Save Copy' button) of the ticket template.		 AVD-586
Display the payment authorization code and the payment terminal in payment summary bar. This has been implemented in AudienceView 6.7.0.
Once a payment has been processed on the Customer Services application Order|Summary page, the payment's 'Authorization Code' and 'Payment Terminal' are displayed in the payment summary bar. This prevents you from having to expand the payment section to see this information.		 AVD-605
Highlight loaded performances This has been implemented in AudienceView 6.7.0.
When a performance has been loaded in the Customer Services application, when you return to the Seat|Search page the currently loaded performance is highlighted in red.		 AVD-607
When series changes are pushed down to performances, unchanged data is updated. There needs to be a way to specify the information that is pushed down to avoid performances issues. This has been implemented in AudienceView 6.7.0.
Check boxes have been added to the Select Performances dialog box that appears when the 'Update Performances' button is clicked on the Venue Configuration application Series pages.
The following categories can be selected and pushed down to the selected performance(s):
  • Associations: Information defined in the Series|Basic page's 'Association' dropdown.
  • Calendar: Information defined on the Series|Calendar page.
  • Delivery Methods: Information defined in the Series|Basic page's 'Allowed Delivery Methods' field.
  • Limits: Information defined in the limits section of the Series|Limits page.
  • Eligible Passes: Information defined in the Series|Basic page's 'Passes' field.
  • Payment Methods: Information defined in the Series|Basic page's 'Accepted Payment Methods' field.
  • Performance Details: Information defined in the following areas of the Series|Basic page:
    • details section: 'Merchant Description' and 'Sales Type' fields and 'Producer' and 'Ticket Template' dropdowns.
    • performance data section: 'Options' field.
    • series URLs section: 'Additional Info', 'Logo 1', 'Logo 2', 'Upsell Article' and 'Add-on Article' fields.
 AVD-1545
AVD-1798
AVD-1931
Add mobile Meta Tags and Attributes to the Content Management application Sites|Applications and Articles|Applications pages. The following mobile Meta Tags and Attributes to the Content Management application Sites|Applications and Articles|Applications pages:
  • Meta Tags
    • Viewport: This is used to determine the way the page scales to the mobile device.
      By default, this is set to width=device-width, initial-scale=1.0. Altering this 'Value' is not recommended.
    • apple-mobile-web-app-capable: This is used to determine whether the page will open in full-screen mode on an Apple device or not.
      By default, this is set to yes.
  • Attributes
    • apple-touch-icon: This is the location of the image that is used when the site is bookmarked to home screen on an iOS devices.
      By default, this is set to branding/home-screen-icon.png
    • shortcut icon: This is the location of the image that is used for the favicon that is displayed in the browser tab and browser bookmark list. This image is also used as the shortcut on the homescreen when the site is bookmarked to home screen using an Android device.
      By default, this is set to ../Images/av.ico (the AudienceView logo).
 AVD-1598

Online Enhancements

Feature Description ID
Decline partially accepted offers. This has been implemented in AudienceView 6.7.0.
If an offer is configured with a 'Redemption Type' of Partial (Customer Services application Offer|Summary page), and the offer is partially accepted a Decline Remaining link will appear in the next to the offer in My Account. If the offer has not been partially accepted a Decline Offer hyperlink will appear.
When the remaining seats on an offer have been declined, the 'Status' is set to Partially Accepted and Declined and the declined seats are released from the offer.
The new 'State' is available in Business Intelligence.		 AVD-1
AVD-667
Add support for Google Adwords' gclid (Google Click ID) parameter. This has been implemented in AudienceView 6.7.0.
Google Adwords' gclid (Google Click ID) parameter is now supported when Google Analytics is enabled. For more information, refer to the Google help article Tag your AdWords Destination URLs.		 AVD-508
Re-implement the 'Continue Shopping' button. This has been implemented in AudienceView 6.7.0.
The 'Continue Shopping' button now appears in the upper left-hand corner of the shopping cart. When it is clicked, users are taken to the default.asp page where they can search for and add additional items to the shopping cart.		 AVD-520
ASA Compliancy - display the ticket price and the per ticket charges. This has been implemented in AudienceView 6.7.0.
By enabling the Include Ticket Charges in Ticket Prices 'Option' for the applicable role(s), you can display the ticket charges along with the ticket price in AudienceView Online, Mobile, Kiosk and AVTiki.		 AVD-651
Update the Flash Map to SVG This has been implemented in AudienceView 6.7.0.
The existing Flash Map and related .ASP pages have been replaced/updated with an SVG version of the pick-a-seat functionality.		 AVD-651
Improve the Best Available (seatSelect.asp) page and incorporate an alternative Best Available (seatSelect.asp) page. This has been implemented in AudienceView 6.7.0.
  • Improvements to Best Available: The following improvements have been made to the Best Available page:
    • The ticket price displays next to the price type.
    • If the customer changes the price zone the ticket price is updated. If the price zone and the price type are not available then a message displays next to the price type indicating that it is unavailable.
    • The 'Best Available' radio button has been moved outside of the Seat Price Zone section to make it clearer that the price zone/price has yet to be determined, and a label displays indicating that the pricing cannot be confirmed.
    • The 'Promotional Code' field now appears to the top of the page.
    • The 'Continue' button is larger and fits the width of the column.
  • Alternative Online Best Available: By selecting the Enable Alternative Online Best Available 'Option' from the Venue Configuration application Performance|Basic page, an alternative Best Available (seatSelect.asp) page will be enabled for the performance. The alternative page consists of the following enhanced features:
    • Customers select the price, then the section and then the price type.
    • The Price Zone section only allows customers to select the available price zones, sold out price zones will be greyed-out.
    • The Section section displays the largest number of contiguous seats.
    • The price types displayed in the Seat Quantity section are dependent on the selected price zone. Unavailable price types will not be displayed.
    • Price zones that are sold out are disabled and labelled as such.
    • The 'Quantity' dropdown will only allow customers to select the maximum number of contiguous seats within the section.
 AVD-651
User Friendly Limit Validation This has been implemented in AudienceView 6.7.0.
The limit validation process has been improved so that the dropdown lists are limited and the validation happens earlier in the process. 		 AVD-721

Mobile Enhancements

Feature Description ID
Remove the AudienceView Mobile application and make AudienceView Online mobile responsive. This has been implemented in AudienceView 6.7.0.
AudienceView Mobile as a separately configurable entity has been removed. Instead, when customers access AudienceView Online via a mobile device, the pages will adapt to their screen sizes allowing them to easily complete transactions in the same matter they would from a desktop/laptop computer.		 AVD-563

Business Intelligence and Reports Enhancements

Feature Description ID
Improve the downloadReport.asp to support Business Intelligence queries. This has been implemented in AudienceView 6.7.0.
The downloadReport.asp now supported Business Intelligence queries, allowing you to run queries without logging into AudienceView.		 AVD-523
Add a Email Marketing Report This has been implemented in AudienceView 6.7.0.
A new Email Marketing Report has been added to the Business Intelligence and Reports application Generated Reports|Reports page under Marketing Reports. The Email Marketing report displays the metrics for an email marketing campaign either defined by appeal or message.		 AVD-652
All BI queries to be run against the reports database (if one exists). This has been implemented in AudienceView 6.7.0.
The 'Default Reporting Database' field has been added to the Registry application System::Application node to allow BI queries to be run against the reports database.
The value entered in this field should match the 'Node Name' of the database configured in the Registry application System::Databases section.
When this value is set, all BI queries will be created with the configured value by default.
Hint
This field only defines the database for BI queries. If you want to run reports against the same database, you must define it in the Registry application Registry::Business Objects::TSreportBO::Reports::Database node's 'Default Value' field.
AVD-1556

Payment Enhancements

Feature Description ID
PayPal Express Checkout, PayPal Bill Me Later and Payment Method Logos This has been implemented in AudienceView 6.7.0.
PayPal Express Checkout and PayPal Bill Me Later can be configured as payment methods in the General Configuration application.
A 'Logo' field has also been added to the General Configuration application Payment Method|Basic page, allowing you to display the logos for the applicable payment methods. The images are located in the Online/Images folder. To display the Visa logo online, for example, enter images/payment_method_visa.png in the 'Logo' field.		 AVD-608
AVD-918
AVD-925
AVD-1519
AVD-1523
Add TouchNet as a core payment gateway. This has been implemented in AudienceView 6.7.0.
TouchNet has been added as a core payment gateway.		 AVD-643
Enterprise clients need a way to manually purge cardholder data according to their organizations' retention period. This has been implemented in AudienceView 6.7.0.
The Encryption page has been added to the Registry application, allowing clients to define retention periods for encrypted cardholder data in the database.		 AVD-644

Access Control Enhancements

Feature Description ID
Introduce Mobile Device based scanning. This has been implemented in AudienceView 6.7.0.
The AudienceView Scan app is now available in the Google Play Store (Android) and the Apple Store (iOS). This app allows you to scan tickets using a mobile device. The interface operates in the same manner that the current access control works. The URL used for the app is https://www.your_base_URL/mobilescan.		 AVD-1893

WebAPI Enhancements

Feature Description ID
Eliminate calls to Refresh. This has been implemented in AudienceView 6.7.0.
  1. All calls to Refresh have been removed.
  2. fixIt is now called instead of Refresh.
  3. fixIt is private to the order (with the exception of renewals, fixIt is a friend)
 AVD-1448

Installation Enhancements

Feature Description ID
The installer should not be required to be installed on the database server. This has been implemented in AudienceView 6.7.0.
The installer no longer creates any temporary files when loading the initial Registry configuration. There is no restrictions to install AudienceView by specifying a remote database in the 'Host' value in the configuration file (i.e. Installer.xml).
The referred database user must have enough privileges to create a database, and the bcpdir directive if such a file has been deprecated.		 AVD-1493
Create a commandline to initialize the AVScheduler. This has been implemented in AudienceView 6.7.0.
The AVScheduler can be initialized with the required encryption keys, without requiring to provide them through the AVScheduler Tray. This can only occur when starting the service via the SC windows command in the following way:
sc start <service name> -k1 "key1" -k2 "key2"
If the keys are empty, an empty string "" must be referenced. If the keys provided do not match the keys required to decrypt the connection string, the service will stop running eventually.		 AVD-1494
Create a command line to create an encrypted connect string with and without keys. This has been implemented in AudienceView 6.7.0.
The following command line can be used to mimic the features of the Master Keys tab of the AudienceView EncryptGui tool to create an encrypted database connect string:
Libs\Encrypt.exe /DC "<Database Connection String>" /DK1 "<Encryption Key 1>" /DK2 "<Encryption Key 2>" /E or /D
The DC, DK1 and DK2 parameters are required, and either /E (encrypted) or /D (decrypted) must also be provided.
Exit codes:
  • 0: with encryption/dencryption
  • 1: otherwise
 AVD-1495