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AudienceView Documentation

AudienceView 6.7.1 Fixes

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Online Fixes

Issue Solution ID
Orders containing partial payments from both gift card/certificate and credit/debit cards cannot be processed. This has been corrected in AudienceView 6.7.1.
You can now complete an order using a combination of gift card/certificate and credit/debit cards, or a combination of gift card/certificate and PayPal/PayPal Express.
When the gift card/certificate amount is equal or greater than the order balance, the payment options disappear.		 AVD-1904
AVD-2550
When users attempt to gift an order the pop-up is empty and the customer details cannot be added. This has been corrected in AudienceView 6.7.1.
The pop-up consistently displays the applicable fields and the additional customer (friend) can be added to the order.		 AVD-2272

Business Intelligence and Reports Fixes

Issue Solution ID
The AVScheduler is sending reports late. This has been corrected in AudienceView 6.7.1.
A new parameter, 'highWaterMark', has been added to the AVSchedulerSvc.exe.config files to control number of threads in thread pool. The lower the value of the parameter means more higher sensitivity of the thread pool to the number of task in the scheduler queue. The default value is equivalent to 'maxThreads' value.		 AVD-2522
Dates in reports become localized based on the operating system's settings, rather than the standard/AudienceView localized values. This has been corrected in AudienceView 6.7.1.
Dates are being output according to the standard/AudienceView localized values.		 AVD-2581

Payment Fixes

Issue Solution ID
A pop-up indicating 3DSecure Authentication Required erroneously appears the PayPal Express Checkout icon is double-clicked in the shopping cart This has been corrected in AudienceView 6.7.1.
The pop-up is no longer appearing and transactions can be completed.		 AVD-2487
Tender Retail Chip & Pin refunds and voids are not working. This has been corrected in AudienceView 6.7.1.
Tender Retail Chip & Pin refunds and voids will work as long as the 'Optional' is set to Yes on both of the applicable 'Card Number' and 'Expiry Date' nodes.		 AVD-2541
When the Servebase 3D Secure MPI times out, a messages stating that the data was bad is returned to customers. This is caused because values returned from the 3D Secure processors are empty, instead of having a transaction status value that indicates a failure (such U in the case of the timeout). This has been corrected in AudienceView 6.7.1.
Servebase 3D Secure is returning more descriptive messages.		 AVD-2231

Performance Fixes

Issue Solution ID
The Registry SO reads changes from the database while under a write lock, which pauses all active requests on a given server. This has been corrected in AudienceView 6.7.1.
The Registry has been changed to read records outside of the write lock and only obtain the write lock when applying changes to the Registry.		 AVD-1869
AVD-2543
Implement separate thread in cache service. This has been corrected in AudienceView 6.7.1.
Separate thread in cache service has been implemented.		 AVD-1871
The AVScheduler inserts an authentication record into ts_audit and then continues to process the scheduled job. Many jobs take a considerable amount of time to complete, leaving the record in ts_audit locked, which causes major performance issues whenever ts_audit is being queried without READUNCOMMITTED hint. This has been corrected in AudienceView 6.7.1.
New sessions authenticate in their own transactions, which only includes authentication and not the main job.		 AVD-2243
All of the promotional code access codes are being cached as new codes are added, eventually consuming all of the server's RAM. This has been corrected in AudienceView 6.7.1.
The memory leak has been fixed, and the RAM is no longer being consumed.		 AVD-2407
The BI query being used for the Customer Services application Customer|Customer History pages is causing performance issues. This has been corrected in AudienceView 6.7.1.
The BI behind the Customer Services application Customer|Customer History pages has been updated, and two new indexes were added to the ts_order and ts_order_audit tables. The performance issue no longer exists.		 AVD-2771

AVScheduler Fixes

Issue Solution ID
Change the interval value in the AVSchedulerSvc.exe.config file from an absolute value to a duration. This has been corrected in AudienceView 6.7.1.
In previous versions of the AVSchedulerSvc.exe.config, the interval value was in seconds. For example, 900 would be entered to represent 15 minutes (i.e. 60 seconds multiplied by 15). Now, interval values must include the time unit indicator after the number (i.e. s for seconds, m for minutes, h for hours).		 AVD-2483

WebAPI Fixes

Issue Solution ID
Large WebAPI results are being corrupted. This has been corrected in AudienceView 6.7.1.
Large WebAPI results are no longer being corrupted.		 AVD-2389