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AudienceView Documentation

AudienceView 6.3.9 Software and Hardware Requirements

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Recommended Application Software and Hardware

AudienceView recommends using the following hardware and software to run their application:

Area Requirements
Application Server Requirements
  • Windows 2008 R2 – 64 Bit
  • Microsoft .NET Framework 4.0 – 64 Bit
  • Microsoft Visual C++ 2010 Redistributable Package (x64) – 64 bit
  • Microsoft Core XML Services (MSXML) 6.0 – 64 bit
  • 8 GB RAM per web server
Database Server Platforms
  • Microsoft SQL Server 2008 – 64 Bit
Desktop Client Software Requirements
  • Windows Internet Explorer 7.0
  • Windows Internet Explorer 8.0
  • Windows Internet Explorer 9.0
  • Adobe SVG Viewer 3.0 (if using Internet Explorer)
  • Firefox 3.5
Desktop Client Hardware Requirements Standard PC Hardware:
  • 2 GB of memory
  • 2.4GHZ or higher processor
Online Client Requirements
  • Windows Internet Explorer 6.0
  • Windows Internet Explorer 7.0
  • Windows Internet Explorer 8.0
  • Windows Internet Explorer 9.0
  • Firefox 3.0
  • Firefox 3.5
  • Safari 4.0
  • Chrome
  • Adobe Flash 10
Mobile Client Requirements
  • Nexus S: Gingerbread 2.3.3
  • iPhone 4: iOS 5.1
  • BB Torch 9800: OS 6.0
Kiosk Requirements
  • Hardware: Standard PC Hardware (similar to Desktop requirements); 2 gig of memory 2.4GHZ or higher processor
  • Software: Windows XP or higher; running Adobe SVG Viewer 3.0+; Flash 9.0+, Internet Explorer 6.0+
  • Network: Wireless minimum 802.11g; recommended 802.11n; 100Mpbs wired connection

Peripheral Requirements

Application and Web Server Requirements

  • Windows 2008 R2 – 64 Bit
  • Microsoft .NET Framework 4.0 -- 64 Bit
  • Microsoft Visual C++ 2010 Redistributable Package (x64) – 64 bit
  • Microsoft Core XML Services (MSXML) 6.0 – 64 bit
  • 8 GB RAM per web server

Database Server Platforms

  • Microsoft SQL Server 2008 -- 64 Bit

Desktop Client Requirements

Windows
  • Windows Internet Explorer 7.0
  • Windows Internet Explorer 8.0
  • Windows Internet Explorer 9.0
Adobe
  • Adobe SVG Viewer 3.0 (if using Internet Explorer)
Firefox
  • Firefox 3.5

Online Client Requirements

Microsoft Windows Internet Explorer
  • Windows Internet Explorer 6.0
  • Windows Internet Explorer 7.0
  • Windows Internet Explorer 8.0
  • Windows Internet Explorer 9.0
Firefox
  • Firefox 3.0
  • Firefox 3.5
Safari
  • Safari 4.0
Chrome
  • Chrome
Adobe Flash
  • Adobe Flash 10

Mobile Client Requirements

  • Nexus S: Gingerbread 2.3.3
  • iPhone 4: iOS 5.1
  • BB Torch 9800: OS 6.0

Supported Payment Gateways

AudienceView 6.3.9 provides support for the following payment gateways:

  • Miraserv PPI 5.0.349.0
  • Miraserv 5.0.349.0
  • Payflow Pro 4.0.0.1 (formerly the Verisign gateway. Now owned by PayPal.)
  • PayPal
  • RedCard
  • ServeBase PCEFT 3.009.011
  • ServeBase PCEFT 3.001.246
  • TenderRetail – Merchant Connect Multi 3.3.1.8
  • TenderRetail – Merchant Connect Multi 4.2.1.3
  • TouchNet
  • Validata
Information
As of September 2015, Elavon will be discontinuing the ProtoBase payment gateway. AudienceView will provide a recommended transition plan to our clients using ProtoBase.
The following are the currently supported versions of ProtoBase:
  • ProtoBase Admin 5.01-46-04
  • ProtoBase 4.82-00
  • ProtoBase 6

Supported Third Party Software

AudienceView 6.3.9 supports the following third party software:

  • Adobe SVG Viewer 3.0
  • Adobe PDF Reader 5/6/7
  • Adobe Flash 10
  • Microsoft .NET Framework 4.0 -- 64 Bit
  • Microsoft Visual C++ 2010 Redistributable Package (x64)
  • Microsoft Core XML Services (MSXML) 6.0
  • Satori Mailroom Toolkit Architect - web based service - English version

Scanners

AudienceView Access Control 6.3.9 supports the following scanners:

  • Motorola MC3070 Wireless Enterprise Digital Assistant
  • Motorola MC3090 Wireless Enterprise Digital Assistant
  • Motorola MC55 Wireless Enterprise Digital Assistant
  • Motorola MC5590 Wireless Enterprise Digital Assistant
  • Motorola MC65 Wireless Enterprise Digital Assistant
  • Motorola MC7090 Wireless Enterprise Digital Assistant
  • Intermec CS40 Mobile Computer
  • Intermec CN50 Mobile Computer
  • Intermec CN70 Mobile Computer

Scanner Browsers

The respective scanners also carry the following operating system needs:

  • Motorola MC5590 Wireless Enterprise Digital Assistant: Operating system (OS) – MC5590: Microsoft Windows Mobile 6.5 Classic Edition
  • Motorola MC7090 Wireless Enterprise Digital Assistant: Operating system (OS) – Microsoft Windows Mobile 5.0 Premium Phone Edition
  • Intermec: Windows Embedded 6.X

Ticket Printers

AudienceView 6.3.9 supports the following printers:

  • HP JetDirect Parallel/USB Print Server
  • Windows-compatible printers
  • BOCA FGL2, FGL4 (rebranded Lemur)

Credit Card Readers

AudienceView 6.3.9 supports the following credit card readers:

  • MagTek 21040109 (Mini Keyboard Emulation USB Swipe Reader; Track 1 & 2, White)
  • MagTek 21040110 (Mini USB Keyboard Emulation Magnetic Swipe Reader; Track 1& 2, Black)
  • MagTek 21040108 (Mini USB Keyboard Emulation Magnetic Swipe Reader; 3 Track, Black)

Kiosks

AudienceView 6.3.9 requires the following hardware, software and networking requirements:

  • Hardware: Standard PC Hardware (similar to Desktop requirements); 2 gig of memory 2.4GHZ or higher processor
  • Software: Windows XP or higher; running Adobe SVG Viewer 3.0+; Flash 9.0+, Internet Explorer 6.0+
  • Network: Wireless minimum 802.11g; recommended 802.11n; 100Mpbs wired connection