You can modify the details of a benefit and/or an associated note if you have the appropriate permissions. Your modifications will not affect those customers who already hold the benefit.
If the benefit has a note, you cannot delete the note.
To modify a benefit, complete the following:
- Open the Product Configuration application from the AudienceView Desktop.
- Select the Benefits tab.
The Benefits|Search page appears.
- Search for and select the benefit that you want to modify. For more information, refer to the Product Configuration Benefits-Search Page and Performing Searches.
The Benefits|Details page appears.
- Modify the applicable fields.
For more information, refer to Product Configuration Benefits-Details Page.
To add a note to the benefit, refer to Adding a Note to a Benefit.
- Click 'Apply'.
A window confirms that the application updated the benefit.
- Click 'OK'.