AudienceView Connect

Enabling Ticket Reprinting and Forwarding for the WebSales Group

To allow AudienceView Online/Mobile customers to forward tickets to other customers, or to reprint tickets for themselves, complete the following:

  1. Open the Application Security application from the AudienceView Desktop.
  2. Select the Groups tab.
    The Group|Search page appears.
  3. Search for and select the WebSales group. For more information, refer to Application Security Group-Search Page and Performing Searches.
    The Groups|Basic page appears.
  4. Select the Content tab.
    The Groups|Content page appears.
  5. Select the Online property.
  6. Select the Ticket Reprint/Forwarding property by holding CTRL while making your selection.
  7. Select the Attributes tab.
    The Group|Attributes page appears.
  8. Select the TSorderBO property.
  9. Click 'Add Rule'.
  10. Click .
    The Attribute Name window appears.
  11. Search for and select Order: Cancel Reason.
  12. Click 'OK'.
    The Attribute Name window closes.
  13. Enter Forwarding Tickets in the 'Default Value' field.
  14. Click 'Apply'
    A window confirms that the application has updated the group.
  15. Click 'OK'.