AudienceView Connect

Creating a Payment Method

Before You Begin

Before creating a payment method, ensure you have:

  • Created roles to have access to the payment method. If these have not been created, you can assign them at any time. For more information, refer to Creating a Role.
  • Created a ticket template, if applicable. If this has not been created, you can assign it at any time.

Creating a Payment Method

Once you create a payment method it can be assigned to a performance and be used throughout AudienceView.

To create a new payment method, complete the following:

  1. Open the General Configuration application from the AudienceView Desktop.
  2. Select the Payment Methods tab.
    The Payment Methods|Search page appears.
  3. Click 'Create New'.
    The Payment Methods|Basic page appears.
  4. Complete this page.
    For more information, refer to General Configuration Payment Method-Basic Page.
    Once you save the payment method, you cannot modify the 'Type' field.
  5. Click 'Create'.
    A window confirms that the application created the payment method.
  6. Click 'OK'.

Credit Card Patterns

The following table shows the various patterns used for common credit card types:

Credit Card Pattern
Amex ^3[47]\d{13,13}$
Diners ^3([68]\d{12,12}|0[0-5]\d{11,11})$
Discover ^6011\d{12,12}|65{14,14}$
JCB ^3\d{15,15}|(2131|1800)\d{12,12}$
Master card ^(5[1-5]|2[2-7])(\d{12,12}|\d{14,14})$ 
Visa ^4(\d{12,12}|\d{15,15}|\d{18,18})$

Acceptable Names for Credit Card Payment Methods

The following standard credit card names should be used when naming credit card payment methods, to ensure that the payment processor correctly identifies the card type, although not all payment processors check the name.

Credit card names are not case-sensitive.

Visa American Express Enroute
Mastercard Diners Diners-Enroute
Master card Enroute Enroute/Diners
AMEX Diners Enroute-Diners
Discover JCB Sears

Setup for Debit Payments

A receipt must be printed for each debit transaction, regardless of whether it is a payment or refund, successful or not. As a result, it is very important that users accepting debit card payments must select a printer that is properly configured to print debit transaction receipts.

To process debit transactions, you must have the following configured:

  • One or more printers for the user to select in the Change Your Settings window (SHIFT+S).
  • A ticket template attached to each debit payment method.
  • Each ticket template attached to a debit payment method must be configured with elements for every printer device and stock type combination that is available to the user.

Attempting to process a debit transaction without an appropriate printer selected will generate an error that may be difficult to remedy.