The limits that can be set against promotional codes (Product Configuration application Promotions|Limits page), price types (Legends application Price Types|Limits page) and performances (Venue Configuration application Series|Limits and Performance|Limits pages) have been updated so that the validation occurs earlier in the purchase flow.
The following improvements have been made:
- Pro-active messaging about the 'Cap' and 'Max/Order' values that are in place are displayed to AudienceView Online users
- The available quantities options listed in dropdowns are dynamic, based on the configured limits
- Validation against the limits occurs when admissions are added to the order, so that the user gets immediate feedback
- Individual admissions can be removed from the shopping cart so the users can easily update their order so that they meet limit requirements.
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Information
These improvements do not include validation against the customer history to verify if any previous purchases count towards a 'Cap'. This validation still takes place when the user clicks the 'Buy' button at the end of the purchase flow. |
Displaying Limits on the mapSelect.asp (Pick-a-Seat) and seatSelect.asp (Best Available) Pages
'Cap' and 'Max/Order' values configured against a performance are displayed next to the Your Selections label on the mapSelect.asp page and next to the Seat Quantity label on the seatSelect.asp page.
'Cap' and 'Max/Order' configured on a price type or promotional code are displayed next to the price type name on the mapSelect.asp and seatSelect.asp pages.
Once a performance 'Cap' or 'Max/Order' value has been reached, Max reached will be displayed beside the performance and the price types will be disabled, preventing users from adding any further admissions for that performance to the order.
Once a price type or promotional code 'Cap' or 'Max/Order' value has been reached, Max reached will be displayed against the price type and the price type will be disabled, preventing users from adding any further admissions at that price type/promotional code to the order.
The following table illustrates the behaviour for various combinations of performance, price type and promotional codes 'Cap' and 'Max/Order' values.
The following table outlines the scenarios in which 'Cap' and 'Max/Order' values can be configured and how they will be displayed to online users:
| Scenario |
Expected Behaviour on mapSelect.asp (Pick-a-Seat) |
Expected Behaviour on seatSelect.asp (Best Available) |
| Price type 'Cap' or 'Max/Order' only |
The price type 'Cap' or 'Max/Order' is displayed next to price type name |
Price type 'Cap' or 'Max/Order' is displayed next to price type name |
| Promotional code 'Cap' or 'Max/Order' only |
The promotional code 'Cap' or 'Max/Order' is displayed next to price type name |
Promo 'Cap' or 'Max/Order' is displayed next to price type name |
| Performance 'Cap' or 'Max/Order' only |
The performance 'Cap' or 'Max/Order' is displayed next to the Your Selections label |
The performance 'Cap' or 'Max/Order' is displayed next to the Seat Quantity label |
| Performance 'Cap' or 'Max/Order' and price type 'Cap' or 'Max/Order' where the performance 'Cap' or 'Max/Order' is less than (<) the price type 'Cap' or 'Max/Order' |
The performance 'Cap' or 'Max/Order' is displayed next to the Your Selections label; NO price type 'Cap' or 'Max/Order' is displayed |
The performance 'Cap' or 'Max/Order' is displayed next to the Seat Quantity label; NO price type 'Cap' or 'Max/Order' is displayed |
| Performance 'Cap' or 'Max/Order' and price type 'Cap' or 'Max/Order' where performance 'Cap' or 'Max/Order' greater than (>) the price type 'Cap' or 'Max/Order' |
The performance 'Cap' or 'Max/Order' is displayed next to the Your Selections label AND price type 'Cap' or 'Max/Order' is displayed next to price type name |
The performance 'Cap' or 'Max/Order' is displayed next to the Seat Quantity label AND price type 'Cap' or 'Max/Order' is displayed next to price type name |
| Performance 'Cap' or 'Max/Order' and promotional code 'Cap' or 'Max/Order' where the performance 'Cap' or 'Max/Order' is less than (<) the promotional code 'Cap' or 'Max/Order' |
The performance 'Cap' or 'Max/Order' is displayed next to the Your Selections label; NO promotional code 'Cap' or 'Max/Order' is displayed |
The performance 'Cap' or 'Max/Order' is displayed next to the Seat Quantity label; NO promo 'Cap' or 'Max/Order' is displayed |
| Performance 'Cap' or 'Max/Order' and promo 'Cap' or 'Max/Order' where the performance 'Cap' or 'Max/Order' is greater than (>) the promotional code 'Cap' or 'Max/Order' |
The performance 'Cap' or 'Max/Order' is displayed next to the Your Selections label AND the promotional code 'Cap' or 'Max/Order' is displayed next to price type name |
The performance 'Cap' or 'Max/Order' is displayed next to the Seat Quantity label AND promo 'Cap' or 'Max/Order' is displayed next to price type name |
| Price type 'Cap' or 'Max/Order' and promotional code 'Cap' or 'Max/Order' where the price type 'Cap' or 'Max/Order' is less than (<) the promotional code 'Cap' or 'Max/Order' |
The price type 'Cap' or 'Max/Order' is displayed next to price type name |
The price type 'Cap' or 'Max/Order' is displayed next to price type name |
| Price type 'Cap' or 'Max/Order' and promotional code 'Cap' or 'Max/Order' where the price type 'Cap' or 'Max/Order' is greater than (>) the promotional code 'Cap' or 'Max/Order' |
The promotional code 'Cap' or 'Max/Order' is displayed next to price type name |
The promotional code 'Cap' or 'Max/Order' is displayed next to price type name |
| All three of the 'Caps' are configured where the performance 'Cap' or 'Max/Order' is the lowest. |
The performance 'Cap' or 'Max/Order' is displayed next to the Your Selections label; NO price type 'Cap' or 'Max/Order' is displayed and NO promo cap is displayed |
The performance 'Cap' or 'Max/Order' is displayed next to the Seat Quantity label; NO price type 'Cap' or 'Max/Order' is displayed and NO promo cap is displayed |
| All three 'Caps' are configured where the price type 'Cap' or 'Max/Order' is lowest. |
The performance 'Cap' or 'Max/Order' is displayed next to the Your Selections label AND price type 'Cap' or 'Max/Order' is displayed next to price type name |
The performance 'Cap' or 'Max/Order' is displayed next to the Seat Quantity label AND price type 'Cap' or 'Max/Order' is displayed next to price type name |
| All three of the 'Caps' are configured where the promotional code 'Cap' or 'Max/Order' is the lowest |
The performance 'Cap' or 'Max/Order' is displayed next to the Your Selections label AND promo 'Cap' or 'Max/Order' is displayed next to price type name |
The performance 'Cap' or 'Max/Order' is displayed next to the Seat Quantity label AND promo 'Cap' or 'Max/Order' is displayed next to price type name |
'Quantity' Dropdowns on the seatSelect.asp (Best Available) Page
The 'Quantity' dropdowns for each price type on the online seatSelect.asp (Best Available) page will reflect the configured limits ('Min/Order', 'Max/Order', 'Increment' and 'Cap' fields) for that price type or promotional code. Only valid quantities will be displayed in the dropdown.
If there is a combination of performance, price type and promotional code 'Cap' and 'Max/Order' values, the dropdown will start at the highest of the applicable 'Min/Order' values, and end at the lowest of the 'Max/Order' or 'Cap' value.
If multiple 'Increment' values are applied, the dropdown will display values in the lowest available multiple of the configured increments. For example, if a price type has an 'Increment' of 3 and it is used in combination with a promotional code that has an 'Increment' of 2, the increments displayed in the 'Quantity' dropdown will be 6, 12, etc.
Validation
The 'Min/Order', 'Max/Order', 'Increment' and 'Cap' rules are validated as admissions are added to the order. If the validation fails, a message is presented to the users indicating how the rules have been broken, and the user remains on the mapSelect.asp (Pick-a-Seat) or seatSelect.asp (Best Available) page.
The rules are also validated at the end of the transaction flow, at the point that the user clicks 'Buy' on the orderContact.asp (Billing Information) page. If the validation fails at this point, a message is presented to the user indicating how the rules have been broken, and the user is redirected to the Shopping Cart. In the Shopping Cart the user can edit the order by removing individual admissions from the order (if necessary), so that the order meets the defined limits.
Change to the Behaviour of 'Increments'
When a minimum and an increment are applied to a price type or promotional code at the same time the 'Increment' is calculated starting from 0.
For example, if the a price type is configured with a 'Min/Order' of 3 and an 'Increment' of 2:
- Previous Behaviour: The values in the seat 'Quantity' dropdown would have been 3, 5, 7, 9 and so on. This would have been permitted because the application would start with the 'Min/Order' value and then apply the 'Increment'.
- Current Behaviour: The values in the seat 'Quantity' dropdown will be 4, 6, 8, 10 and so on. This will be permitted because the application applies the 'Increment' starting from 0 and then considers the 'Min/Order' value.
For a more complex example, consider the following configuration:
- Price Type:
- 'Min/Order' of 2
- 'Max/Order' of 8
- 'Increment' of 3
- Promotional Code:
- 'Min/Order' of 1
- 'Max/Order' of 7
- 'Increment' of 2
- Previous Behaviour: Only 5 admissions would be permitted.
- Current Behaviour: Only 6 admissions will be permitted.