AudienceView Connect
AudienceView Documentation

AudienceView 6.8.3 Fixes

Desktop Fixes

Issue Solution ID
Reprinting tickets with expired promotions causes adatabase error . This has been corrected in AudienceView 6.8.3.
The admission promotion are no longer validated when an order is updated.
AVD-2895
When selecting a date using the calendar widget () default time is set to 09:00, instead of 00:00. This has been corrected in AudienceView 6.8.3.
When selecting a date using the calendar widget () default time is now of 00:00.
AVD-4561
An error message appears when you hover over a coloured section in the Customer Services application Seats|Map orBundles|Map pages. This has been corrected in AudienceView 6.8.3.
The error message no longer appears.
AVD-4579
Correspondence Result Members are not available as tags.
This has been corrected in AudienceView 6.8.3.
Business Intelligence result members are available as tags within the Correspondence application Message|Build page when using the 'Insert Tag' button.
AVD-4891
 

Online Fixes

Issue Solution ID
Sites are using the 'User Role' instead of the 'Site Role' when customers log-in, cretating a loop. This has been corrected in AudienceView 6.8.3.
Sites are correctly, using the 'Site Role' when customers log-in.
AVD-4709
Ticket forwarding does not work on some iOS devices. Instead of sending, the page refreshes. This has been corrected in AudienceView 6.8.3.
Some updates were made to the .CSS and tickets can now be forwarded as expected.
AVD-4815
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Business Intelligence and Reports Fixes

Issue Solution ID
Relative dates configured on the Business Intelligence and Reports application Business Intelligence|Criteria page result in primary key constraint SQL errors This has been corrected in AudienceView 6.8.3.
The SQL errors are no long occuring, and relative dates can be configured.
AVD-4759

Payment Fixes

Issue Solution ID
When PayPal purchases are initiated from the orderContact.asp page, an option should be supplied, making the PayPal page display a 'Pay Now' button to complete, instead of the 'Continue' button. This has been corrected in AudienceView 6.8.3.
The display of the button on the PayPal page has been corrected to say, 'Pay Now' rather than 'Continue'.
AVD-4316


Access Control Fixes

Issue Solution ID
Under certain circumstances, an incorrect gate message is displayed when a ticket is scanned instead of the expected ticket already taken message This has been corrected in AudienceView 6.8.3.
The correct emssages are now being displayed.
AVD-4885
A runtime error occurs when you report on a performance via access control. This has been corrected in AudienceView 6.8.3.
The runtime error no longer occurs.
AVD-4959

Performance Fixes

Issue Solution ID

Creating a performance for a large venue causes database blocking.

This has been corrected in AudienceView 6.8.3.
Performances can now be created for large venues without blocking the database.
AVD-3004
Opening an order blocks ts_correspondence_detail This has been corrected in AudienceView 6.8.3.
 
This release contains a fix to a database locking problem that could occur if you created a customer BI for a large volume of customers and attempted to update those customers with correspondence codes at the same time. The database locking could result in orders failing to complete.
The fix for this problem moves the solution for extracts with correspondence codes from the Business Intelligence infrastructure into our messaging infrastructure which is designed to support large volume updates to customer records. Because of the urgent need to fix the blocking issue, the user interface updates are incomplete for this release.
If you want to extract customer records from the system and apply correspondence codes to those customers, you will need to create a message under Correspondence application Message pages. It might seem a little alien at this point to create a message for this type of activity; we will address the user experience problems in a later fix.
Create the message as if you are creating an email marketing message, but do not build any email content under on the Message|Build page nor schedule the email message on the Message|Schedule page. Set theMessage|Basic page's 'Send To' field to the name of your source Customer BI and enter a correspondence code to update the customer records with. Select an extract template and save the message.

Once the message is saved you can now choose to extract the BI source. The extract will update the customer records in the source BI with the correspondence code you entered into the message.
Correspondence fields still appear in Customer BIs. Ignore these fields. They will not update the customer record and will be removed in a later release.
In this release it is only possible to set the correspondence code on customers, and not other correspondence detail fields. In a later release it will be possible to set other correspondence detail fields.
AVD-3847
The following address verification functions are written to the audit for no reason, they do not engage in database activity:
 
  • lookupAddress
  • selectVerifiedAddress
This has been corrected in AudienceView 6.8.3.
A change has been made to the postal address verification process to remove unnecessary writes to the audit tables.
AVD-4750

Database Fixes

Issue Solution ID
Unnecessary audit writes occur during Payment SO actions, causing extensive blocking
This has been corrected in AudienceView 6.8.3.
The database blocking no longer occurs.
AVD-4764