Actions |
Description |
Relevant Application Page |
ALT Print |
Enables the 'ALT Print' button. This button enables users to reprint an order bypassing the order's original delivery method. |
Customer Services application Order (several pages) |
addBundles |
N/A |
N/A |
addCustomer |
Enables users to add a customer to an order. |
Customer Services application Customers (several pages) |
addOfferToOrder |
Add offer to an order. |
Customer Services application Customer|Entitlements|Offers |
addItem |
Add miscellaneous items to an order. |
Customer Services application Miscellaneous Items|Details |
addPayment |
Add payment to an order. |
Customer Services application Order|Summary |
addRefund |
Adding an ad hoc refund to an order (e.g. refunding overpaid orders). |
Customer Services application Order|Summary |
addRequest |
Create a bundle request order. |
Customer Services application Bundles|Details |
addScheduledPayment |
Create a scheduled payment. |
Customer Services application Order|Summary |
addSeats |
Add seats using Add Seats button. |
Customer Services application Order|Summary
Customer Services application Order|Seats |
authorizePayments |
Create pre-authorize payments for credit cards. |
Customer Services application Order|Summary |
cancelPayment |
Cancel a payment. |
Customer Services application Order|Summary |
cancelTicket |
Cancel tickets. |
Customer Services application Order|Seats
Customer Services application Order|Bundle|Seats |
cancelUsed |
Cancel scanned/used tickets. |
Customer Services application Order|Seats
Customer Services application Order|Bundle|Seats |
exceedCardFailures |
If the role has a maximum number of times that the same credit card can fail processing on an order, this permission enables the user to override this limit. For more information on setting this maximum, refer to Creating a Role. |
Customer Services application Order|Summary |
exceedMaxTickets |
Exceed the maximum number or tickets allowed per order and per customer. |
Customer Services application Order (several pages) |
forwardTickets |
Enables Online customer to forward their electronic tickets to friends. |
listOrders.asp (Online) |
getBestAvailable |
Perform best available seat searches. |
Customer Services application Seats|Best Available |
historical |
The ability to permit the migrations of historical data into the system without requiring certain information, notably pricing. Sellable item information can be migrated without supplying the pricing information. |
Utilities application Dataloader pages |
inquiry |
N/A |
N/A |
insert |
Create a new order that is paid or overpaid. |
Customer Services application Order (several pages) |
insertUnpaid |
Create a new order that is not fully paid. |
Customer Services application Order (several pages) |
invoice |
Issue invoices. |
Customer Services application Order|Summary |
issueReceipts |
Create a tax receipt for a donation. To be able to reissue a tax receipt, the user must have this permission and Void Receipts as well. |
Customer Services application Order|Donation |
keepSeats |
Enables users to accept/sell partial offers. |
Customer Services application Order|Summary
Customer Services application Offer|Summary
customerOffers.asp (Online) |
load |
Open an existing order to view its details. |
Customer Services application Order|Search |
loadDeliveryMethods |
View available delivery methods in AudienceView Online. |
loginDelivery.asp (Online) |
makeReservation |
Enables users to convert unsaved orders into offers. |
Customer Services application Order|Summary |
manageAdmissions |
Add admissions to an order using the mapselect.asp page in AudienceView Online. |
mapSelect.asp (Online) |
manageDonations |
Add donations to an order in AudienceView Online. |
donations.asp (Online) |
manageGiftCertificates |
Add gift certificates to an order in AudienceView Online. |
giftCertificates.asp (Online) |
manageItems |
Add miscellaneous items to an order in AudienceView Online. |
miscItems.asp (Online) |
print |
Print tickets from a paid or overpaid order. |
Customer Services application Order|Seats |
printUnpaid |
Print tickets from an order that is not fully paid. |
Customer Services application Order|Seats |
processPayment |
Process payments. |
Customer Services application Order|Summary |
refundPartialPayment |
Enables the use of the 'Refund Partial' button. This button enables users to refund, with a single click, the amount overpaid on an order (e.g. credits). |
Customer Services application Order|Summary |
refundPayments |
Refunding an existing payment. |
Customer Services application Order|Summary |
refundUnpaid |
Save an order that is overpaid due to a refund being applied. |
Customer Services application Order|Summary |
removePayment |
Delete unprocessed payment from order. |
Customer Services application Order|Summary |
schedulePayments |
Save an order that has scheduled payments attached. |
Customer Services application Order|Summary |
summary |
N/A |
N/A |
unfulfilledBundles |
Create an order that contains unfulfilled or partially fulfilled bundles. |
Customer Services application Order (several pages) |
update |
Save changes to an existing order that is paid or overpaid (only). To create both paid and unpaid orders, a user must have both Update and Update Unpaid permissions. |
Customer Services application Order (several pages) |
updateUnpaid |
Save changes to an existing order that is not fully paid (only). To create both paid and unpaid orders, a user must have both Update and Update Unpaid permissions. |
Customer Services application Order (several pages) |
voidPayment |
Void processed payment. This does not control refunds or cancel actions on a payment. |
Customer Services application Order|Summary |
voidReceipts |
Void a tax receipt. To be able to reissue a tax receipt, the user must have this permission and Issue Receipts as well. |
Customer Services application Order|Gifts |