The following steps describe how to create a simple dynamic value that joins the contact’s first and last names. Once created, it can be added to a template using the Tickets|Elements page.
When you create a dynamic value, you must know the name of the element that you want to work with. For a complete list of elements and their syntax, refer to the General Configuration application Lists|Entries page of the short TSorderBO parameters list or Ticket Template Attributes.
To create a simple dynamic value, complete the following:
- Open the General Configuration application from the AudienceView Desktop.
- Select the Tickets tab.
The Tickets|Search page.
- Search for and select the template that you want to use a simple dynamic value with. For more information, refer to the General Configuration Tickets-Search Page and Performing Searches.
The Tickets|Basic page appears.
Once you create a dynamic value, it can be used by any ticket template.
- Select the Dynamic Values tab.
The Tickets|Dynamic Values page appears.
- Click 'Add Value'.
The application inserts fields in the rules area.
- Since we are joining the contact’s first and last name, enter Full Name in the 'Name' field.
Elements must be enclosed in braces ({}) and double colons (::) must separate the node from its data element. You can use characters (hyphens, plus signs, or spaces) between elements if required. For example, {Contact::last_name}, {Contact::first_name}. For more examples, refer to Example Dynamic Values.
- To join a contact’s first and last name, in the 'Default Pattern' field, enter: {Contact::first_name} {Contact::last_name}.
The format to add elements to the ticket template is {node::data element} where node is the node name and the data element is the data. In the example above, Contact is the node and first_name and last_name are the data elements.
For a full list of elements and their syntax, refer to the General Configuration application Lists|Entries page of the short TSorderBO parameters list or Ticket Template Attributes.
- Click 'Apply'.
A window confirms that the application updated the template.
- Click 'OK'.
Once saved, the element appears on the Tickets|Elements page in the Conditional Value and Left Condition lists as DV::Full Name.