• General Configuration Tickets Pages
  • General Configuration Tickets-Search Page
  • General Configuration Tickets-Basic Page
  • General Configuration Tickets-Elements Page
  • General Configuration Tickets-Dynamic Values Page
• Configuring Tickets
  • Notes About Tickets
  • Creating a Ticket Template
  • Adding a Printer Device and Stock Preference to a Ticket Template
  • Working with Elements
    • Adding an Element to the Ticket Template
    • Modifying an Element
    • Deleting an Attachment from an Element
    • Deleting an Element
    • Example Ticket Templates
    • Adding Ticket and Print Counts to Ticket Templates
    • Identifying Complimentary Seats on Ticket Templates
    • Bar Code Formatting for Windows Devices
  • Working with Dynamic Values
    • Creating a Simple Dynamic Value
    • Creating a Conditional Dynamic Value
    • Example Dynamic Values
    • Modifying a Dynamic Value
    • Deleting a Dynamic Value
    • Ticket Template Attributes
  • Adding a Windows Font
  • Modifying a Ticket Template
  • Copying a Device
  • Deleting a Device
  • Copying a Ticket Template
  • Deleting a Ticket Template
• Configuring Print-at-Home Tickets
  • Configuring PDF Ticket Templates
    • Create a New Device Based on the Current Standard Ticket Template
    • Adding a Background Image to the PDF Ticket Template
    • Including Hyperlinks in a PDF Ticket Template
    • Test Printing a PDF Ticket Template
    • Testing the Email Delivery of a PDF Ticket
• Pixel Dimensions

Each ticket template you create will be used to print tickets on one or more types of devices. AudienceView supports the following types of devices:

• FGL (FGL2 and FGL4) - rebranded as Lemur
• PDF
• Windows

Each template can be configured to support one or more devices. The application determines which device to use based on the order’s delivery method and printer settings. Once you add a device to a template, you can then specify the elements that you want to appear on the ticket. For more information, refer to Working with Elements.

Before You Begin

Before adding a printer device, ensure you have:

• Created your list of stock types. The default stock types are Letter Size Stock and Ticket Stock.
  For more information, refer to General Configuration - Lists.
• Placed an image representing your stock on your AudienceView server, if applicable. The application does not print this image, but it will be used to represent your ticket stock when adding elements to the ticket.
• The width and height of the ticket’s paper, and your printer’s DPI (dots per inch). If you are unsure of the DPI, refer to the manual for your printer.

Information When you specify the width and height, it must be in pixels. Information on converting inches to pixels, refer to Pixel Dimensions.

Adding a Printer Device

To add a printer device to the ticket template, complete the following:

1. Open the General Configuration application from the AudienceView Desktop.
2. Select the Tickets tab.
   The Tickets|Search page.
3. Search for and select the template that you want to add a printer to. For more information, refer to the General Configuration Tickets-Search Page and Performing Searches or Creating a Ticket Template.
   The Tickets|Basic page appears.
4. Click 'Add Device'.
   A new device is added to the Devices section.
   You cannot add two devices to a single ticket template that have the same 'Device Type' and 'Stock Type'.
5. Complete the device information.
   For more information, refer to General Configuration Tickets-Basic Page.
6. For each device you want to add, repeat the process from Step 4.
7. Click 'Apply'.
   A window confirms that the application updated the template.
8. Click 'OK'.

Continue to Working with Elements to add elements to the device. For more information on working with devices, refer to Copying a Device and Deleting a Device.

Adding a Stock Preference

To add a stock preference to the ticket template, complete the following:

1. Open the General Configuration application from the AudienceView Desktop.
2. Select the Tickets tab.
   The Tickets|Search page.
3. Search for and select the template that you want to add a stock preference to. For more information, refer to the General Configuration Tickets-Search Page and Performing Searches or Creating a Ticket Template.
   The Tickets|Basic page appears.
4. Click 'Add Preference'.
   A new stock preference is added to the Stock Preference section.
5. Complete the stock information.
   For more information, refer to General Configuration Tickets-Basic Page.
6. For each stock preference that you want to add, repeat the process from Step 4.
7. Click 'Apply'.
   A window confirms that the application updated the template.
8. Click 'OK'.