AudienceView Connect

Modifying a Ticket Template

Once you have created a ticket template, you can modify the ticket as long as you have the appropriate permissions. You cannot modify the 'Type' of template.

To modify a ticket template, complete the following:

  1. Open the General Configuration application from the AudienceView Desktop.
  2. Select the Tickets tab.
    The Tickets|Search page.
  3. Search for and select the template that you want to modify. For more information, refer to the General Configuration Tickets-Search Page and Performing Searches.
    The Tickets|Basic page appears. The devices are displayed in the devices section. The current device is highlighted for editing.
  4. Modify the template as desired.
  5. Click 'Apply'.
    A window confirms the application updated the template.
  6. Click 'OK'.