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Venue Configuration Venue-Basic Page

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The following image illustrates the Venue Configuration application Venue|Basic page:


The Venue|Basic Page

Venue Details Section

You can use the venue details section of the Venue Configuration application Venue|Basic page to specify or modify your venue’s descriptors, seat map background images, or best availability thresholds. For example:

This page contains the following properties:

Property Description
Name Unique identifier for the venue or seat map.
Group Name used to group like-venue configurations or names.
Description Brief description of the venue’s characteristics. For example, the number of seats, type of events, or configuration.
Detailed Image The filename of the venue’s Detailed Image, which has been placed in the %AudienceView%\UI\seatMapImages directory.
The Detailed Image is the one that displays on the Customer Services application Seats|Map page or the mapSelect.asp page in AudienceView Online after the user has clicked on the Overview Image. When the user selects seats, this is the image that is in the background.
This image has more details than the Overview Image and it is the one upon which seats are defined in Venue Configuration application Venue|Seats page and templates are defined in Venue Configuration application Venue|Templates page.
The display pane for the seat map in Customer Services application Seats|Map page and mapSelect.asp in AudienceView Online is 2880 x 2880. For best results, this image should be proportional to the overview image.
For more information, refer to Creating a Venue Background Image.
Detailed X-Size Width of the venue’s onscreen representation in pixels. Round this value to the nearest whole number; do not enter a decimal value in this field.
This value defines the width of the venue and is independent of the Detailed Image. Even if you are not using a background image (e.g. Detailed Image field is blank), you need to define the X-Size.
If you are using a Detailed Image, the value you enter should reflect the width of this image. Otherwise, your image might appear distorted.
If you are making a general admission venue without a background image, make the X-Size and Y-Size large enough to hold the maximum number of seats within your venue.
Detailed Y-Size Height of the venue’s onscreen representation in pixels. Round this value to the nearest whole number; do not enter a decimal value in this field.
This value defines the height of the venue and is independent of the Detailed Image. Even if you are not using a background image (e.g. Detailed Image field is blank), you need to define the Y-Size.
If you are using a Detailed Image, the value you enter should reflect the height of this image. Otherwise, your image might appear distorted.
If you are making a general admission venue without a background image, make the X-Size and Y-Size large enough to hold the maximum number of seats within your venue.
Overview Image The filename of the venue’s Overview Image, which has been placed in the %AudienceView%\UI\seatMapImages directory.
The Overview Image is the image that displays when the user first comes to the Customer Services application Seats|Map page or the mapSelect.asp page in AudienceView Online. It is a bird’s eye view of the entire venue and you cannot select seats from this view.
The Overview Image also displays in:
  • seatSelect.asp in AudienceView Online
  • showSeats.asp in AudienceView Online
  • Kiosk
  • Venue Configuration application Venue|Screens page
  • Venue Configuration application Performances|Ticket Usage page

    The display pane for the seat map in Customer Services application Seats|Map and mapSelect.asp in AudienceView Online is 600 x 600. For best results, this image should have the same proportions as the Detailed Image.
    For more information, refer to Creating a Venue Background Image.
Overview X-Size The width of the Overview Image in pixels.
Overview Y-Size The height of the Overview Image in pixels.
Best Section Option Specifies the section of the venue that appears by default online and on the Customer Services application Seats|Map page. Settings include the following:
  • All: Takes you to the best section, including open and holds.
  • None: Lets you choose the section which you want to view. The Overview Image displays.
  • Hold: Takes you to the best section with held seats.
  • Open: Takes you to the best section with open seats
Display Options If your venue requires multiple screens to display, selecting Full Map displays the entire venue to users and enables them to click the different screens to view the seats associated with the screen.
If you do not select an option, only one screen is displayed at a time and users scroll through the screens using arrow buttons. Users will also be able to zoom in to view the seating.
Excellent Percent Specifies the upper percentage of seat availability to be considered excellent availability. The Excellent, Good and Low Percent values provide give desktop and online users a visual indication of the seating availability for events held within this venue. When a performances seating availability has been cached and the percentage of seats available is between the Good Percent and Excellent Percent, the application displays a colour indicating Excellent availability.
For example, consider the following availability rules:
  • Excellent: 71% or more
  • Good: 31-70%
  • Low: 1-30%

    Using these rules, the percentages would be set as follows:
  • Excellent Percent: 100
  • Good Percent: 70
  • Low Percent: 30

    If you do not specify a value, the default Registry value is used. The default percentage and display colour for the Desktop is defined within the Registry application Registry::Application::Customer::Availability Thresholds node. The default percentage and display colour for Online is defined within the Registry application Registry::EN::Application::Online::Availability Thresholds registry node.
    Excellent Percent should always be set to 100. Setting this value to 90, for example, can lead performances with over 90% availability to exceed the Excellent threshold and not display any colour-coding.
    When defining availability thresholds, consider whether you want to encourage sales by leading the customer to think there are only a few seats left or that there are plenty of great seats left. In the first case, the Good Percent could be set to 90, so the performance availability changes from Excellent to Good after just a few sales. In the second case, the Good Percent could be set to 25, so that performance availability remains at Excellent until most of the best seats are sold.
Good Percent Specifies the upper percentage of seat availability to be considered good availability.
Low Percent Specifies the upper percentage of seat availability to be considered low availability.
Sold Out Percent Specifies when this venue’s events appear as sold out.
Association Specifies the relationship between the venue and any customers who purchase admissions to that venue, so that customers can more accurately be targeted for marketing purposes.
For more information, refer to Customer Associations and Message Sources.
Delivery Gateway If you integrate AudienceView with a third party access control system (e.g. Fortress) so that tickets can be printed/scanned using the integrated system, select the appropriate option from the dropdown.

Venue Address Section

You can use the address section of the Venue Configuration application Venue|Basic page to specify a venue’s mailing address. For example:

This section contains the following properties:

Property Description
Street The venues’ street name and number or the venue’s post office box.
City Name of the city, village, or town the venue is located within.
State/Province Province or state the venue is located within.
Country Country the venue is located within.
Postal/Zip Code Post office’s unique identifier for this venues’ location.

Venue Restrict Roles Section

You can use the Restrict Roles section of the Venue Configuration application Venue|Basic page to restrict the roles that can modify this venue or create/modify events taking place at it. For example:

This section contains the following properties:

Property Description
Available Roles User roles that have the ability to modify the venue and create/modify series and performances taking place at the venue.
Restricted Roles User roles that do not have the ability to modify the venue and create/modify series and performances taking place at the venue.
Admissions to venues can still be sold by the 'Restricted Roles' through the Customer Services application; however, 'Hold Types' cannot be updated on the Customer Services application Seats|Map page.
Adds selected roles from the Available Roles to the Restricted Roles column.
Adds selected roles from the Restricted Roles to the Available Roles column.

Venue Data Section

The venue data section of the Venue Configuration application Venue|Basic page enables you to capture additional information specific to your organization. You can query any data entered into these fields using BI queries.

The following image illustrates the venue data section of the Venue Configuration application Venue|Basic page:

The venue data section of the Venue Configuration application Venue|Basic page contains the following properties:

Property Description
Data [1-12] Enables you to store additional information specific to your organization.
Any data entered into these fields is searchable through Business Intelligence. To modify a data field label, navigate to the Registry::EN::Business Objects::TSvenueBO::Venue node and select the appropriate field that you want to re-label.
Multidata [1-2] Enables you to store additional information specific to your organization. To add additional fields, click or press CTRL+TAB once you have made an entry.
Any data entered into these fields is searchable through Business Intelligence. To modify a multidata field label, navigate to the Registry application Registry::EN::Business Objects::TSvenueBO::Venue node and select the field that you want to re-label.