Ticket's Status
As a ticket is successfully scanned, the application assigns it one of the following states:
| Status |
Description |
| Printed |
The ticket has been printed but not yet scanned. |
| Used (In) |
The ticket was successfully scanned In. |
| Used (Out) |
The ticket was successfully scanned Out. |
| Re-entered |
The ticket was successfully scanned In after being scanned Out. Re-entered tickets cannot be scanned In unless they have been scanned Out again. |
If an error occurred when scanning, the status of the ticket is changed to one of the following:
| Status |
Description |
| Ticket Not Found |
An invalid ticket number was scanned. |
| Ticket Used |
Ticket has already been scanned In or Out (based on your 'Scan Type'). |
| Wrong Performance |
The ticket number is valid but not for the selected performance(s). |
| Wrong Gate |
Based on the selected gate, the ticket is not allowed access. |
| Cancelled |
The ticket has been cancelled. If a cancelled ticket is scanned, the application reports the error and cancellation reason. The ticket's status does not change. |
Scanning Through Gates
If your organization's venue is configured to use gates, ticket scanners must ensure they select a gate when configuring their Options.
There are two types of gates:
- Internal: Represents a gate accessed within the venue.
- External: Represents a gate accessed outside of the venue.
The following describes how the status of a ticket changes as it is scanned in and out of internal and external gates:
| Action |
Current Status |
New Status |
| Scanning into an External Gate |
Printed |
Used (In) |
| |
Used (Out) |
Re-entered |
| Scanning out of an External Gate |
Used (In) |
Used (Out) |
| |
Re-entered |
Used (Out) |
| Scanning into an Internal Gate |
Re-entered |
Unchanged |
| |
Used (In) |
Unchanged |
| Scanning out of an Internal Gate |
Re-entered |
Unchanged |
| |
Used (In) |
Unchanged |