AudienceView Connect

Opening In-Flight Admissions

The Performances|Ticket Usage page allows you to open seats that have not yet been sold but are in-flight (i.e. seats that have been added to an order that has not been created yet). 

By default, in-flight seats will timeout based on the user role or event settings. You can release in-flight seats before the timeout if you have the appropriate permissions.

To release in-flight seats, complete the following:

  1. Open the Venue Configuration application from the AudienceView Desktop.
  2. Select the Performances tab.
    The Performances|Search page appears.
  3. Search for and select the performance that you want to work with. For more information, refer to the Venue Configuration Performances-Search Page and Performing Searches.
    The Performances|Basic page appears.
  4. Select the Ticket Usage tab.
    The Performances|Ticket Usage page appears.
  5. Select the in-flight seats that you want to release. In-flight seats appear faded and moving your mouse over the seat will display On Offer at the top of the page.
    A strike-through mark appears over the selected seats.
  6. Click 'Remove from Offer'.
    The page refreshes and the seats are no longer in-flight. 
Ticket sellers and online customers will now be able to purchase these seats. If a hold is not added to the opened seats, or the opened seats are not added to another order, the original order can still be completed.