AudienceView Connect

Venue Configuration Performances-Basic Page

The following image illustrates the Venue Configuration application Performances|Basic page:


The Performance|Basic Page

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Performance Details Section

The following image illustrates the details section of the Performances|Basic page:

The details section of the Venue Configuration application Performances|Basic page contains the following properties:

Field Description
Series Name A link to the Series|Basic page for the series to which the performance belongs.
Performance Code Enter unique name for the performance (e.g. May 8/03 Evening, YBR006).
If a value is not entered in the 'Short Description' field, the 'Performance Code' will be displayed to Online/Mobile customers.
Description Enter a description of the performance.
This field is only displayed in the AudienceView Desktop.
Short Desciption Enter a short description for the performance.
The 'Short Description' is displayed to Online/Mobile customers. If a value is not entered in this field, the 'Performance Code' will be displayed.
GL Code General ledger code - for accounting purposes. It is used in the ´╗┐General Ledger Report and through the Business Intelligence and Reports application's Business Intelligence pages.
For more information, refer to Creating a BI Query.
GL Description1 A description of the general ledger code. It is used in the ´╗┐General Ledger Report and through the Business Intelligence and Reports application's Business Intelligence pages.
For more information, refer to Creating a BI Query.
GL Description2 A second description of the general ledger code. It is used in the ´╗┐General Ledger Report and through the Business Intelligence and Reports application's Business Intelligence pages.
For more information, refer to Creating a BI Query.
Merchant Description Enter the text to appear on a customer's credit card statement when admissions to this performance are purchased. You can also display this on the ticket.
Only the MiraServ payment gateway supports this field.
You can set a default description in the Registry application. If you configure different descriptions within the Registry, series and performance, the performance's description will be used first and then the Registry default. The series description is only used when creating new performances for the series.
If more than one merchant description is associated with an order, such as multiple performances with different descriptions, the application will display the default description from the Registry. If there is no default, then no description is displayed. If you expect to have many orders like this, you may want to use the same merchant description for all series with the same producer and for non-producer series, since they can be included in orders that contain any other performances.
Performance Group Enter a name that you want to use to categorize/group performances.
Groups can be used to help filter customer searches, and can be used to search in the Business Intelligence and Reports application.
Performance Type Select the performance type from the dropdown.
The available options are dependent on the series.
Series Producer Identifies the producer for the series if any. You cannot modify this field.
Performance Ticket Template The ticket template to use for the performance. By default, the template defined for the series is used, if any, which you can modify.
A ticket template is not required for series or performances. A performance without a ticket template does not print an admission ticket when a seat is sold.
Performance Start Time The date and time the performance begins.
Enter a date and time or click to select a date and time. If you do not specify a time, the application will assign 00:00:00 (midnight).
For more information, refer to Using a Calendar to Add a Date.
Hint
Performances can be created without a 'Performance Start Time' field entry. Performances without a 'Performance Start Time' cannot be put on-calendar or on-sale. Performances without a 'Performance Start Time' are only available via a bundle.
Performance End Time The date and time the performance ends.
Enter a date and time or click to select a date and time. If you do not specify a time, the application will assign 00:00:00 (midnight).
For more information, refer to Using a Calendar to Add a Date.
Doors Open Time Time the doors open to allow guests into the venue.
Enter a date and time or click to select a date and time. If you do not specify a time, the application will assign 00:00:00 (midnight).
For more information, refer to Using a Calendar to Add a Date.
Alternate Detailed Image The filename of the performance’s Alternate Detailed Image, which has been placed in the %AudienceView%\UI\seatMapImages directory.
The Alternate Detailed Image overrides the venue’s Detailed Image. This image displays on the Customer Services application Seats|Map page or the mapSelect.asp page in AudienceView Online after the user has clicked on the Alternate Overview Image. When the user selects seats, this is the image that is in the background.
This image has more details than the Alternate Overview Image and it is the one upon which seats are defined in Venue Configuration application Performances|Seats page.
The display pane for the seat map in the Customer Services application Seats|Map page and mapSelect.asp in AudienceView Online is 600 x 600. For best results, this image should not exceed 600 x 600 pixels in size.
Alternate Detailed X-Size Width of the Alternate Detailed Image in pixels. Round this value to the nearest whole number; do not enter a decimal value in this field.
Only use this field if you have entered an Alternate Detailed Image.
Alternate Detailed Y-Size Height of the Alternate Detailed Image in pixels. Round this value to the nearest whole number; do not enter a decimal value in this field.
Only use this field if you have entered an Alternate Detailed Image.
Alternate Overview Image The filename of the performance’s Alternate Overview Image, which has been placed in the %AudienceView%\UI\seatMapImages directory.
The Alternate Overview Image overrides the venue’s Overview Image. This image displays when the user first comes to the Customer Services application Seats|Map page or the mapSelect.asp page in AudienceView Online. It is a bird’s eye view of the entire venue and you cannot select seats from this view.
The Alternate Overview Image also displays in:
  • seatSelect.asp in AudienceView Online
  • showSeats.asp in AudienceView Online
  • Kiosk
  • Venue Configuration application Venue|Screens page
  • Venue Configuration application Performances|Ticket Usage page 

    The display pane for the seat map in Customer Services application Seats|Map page and mapSelect.asp in AudienceView Online is 600 x 600. For best results, this image should not exceed 600 x 600 pixels in size and should have the same proportions as the Alternate Detailed Image.
Alternate Overview X-Size The width of the Alternate Overview Image in pixels. Round this value to the nearest whole number; do not enter a decimal value in this field.
Only use this field if you have entered an Alternate Overview Image.
Alternate Overview Y-Size The height of the Alternate Overview Image in pixels. Round this value to the nearest whole number; do not enter a decimal value in this field.
Only use this field if you have entered an Alternate Overview Image.
Association Specifies the relationship between the performance and any customers who purchase admissions to that performance, so that customers can more accurately be targetted for marketing purposes. A performance level 'Association' will override a series level 'Association'.
For more information, refer to Customer Associations and Message Sources.
Eligible Passes Specifies the passes that can be used for the performance. By default, the passes defined for the series are selected, if any, which you can modify.
Passes are associated to a customer’s account and can carry admissions. By assigning eligible passes, customers who purchase admissions to the performance can have them assigned to their pass for access to the performance. For more information on passes, refer to Configuring Passes.
To select more than one pass, hold CTRL or SHIFT while making your selections.
Sales Type The sales type field is used as an additional filter for Online search results via the Content Management application Article|Criteria page. This field does not affect the way that performances are sold.
Select how you want to be able to filter the performance in search results:
  • Add-on: The performance can be filtered as an additional item to the shopping cart (for add-on articles).
  • Primary: The performance can be filtered normally.
  • Upsell: The performance can be filtered as a recommended better option than the one currently selected in the shopping cart (for upsell articles).

    To select more than one sales type, hold CTRL or SHIFT while making your selections.
External Reference Code If your organization is using AVTiki and you want enable the 'RSVP' button on Facebook for this performance, enter the Facebook Event ID in this field.
Once you create a Facebook event, the Facebook Event ID number (eid) can be found at the end of the event's URL following eid=.
For more information, refer to AVTiki Performance Configuration.
You must also select Enable Reservations from the 'Options' field.

Performance Order Methods Section

The following image illustrates the order methods section of the Performances|Basic page:

The order methods section of the Venue Configuration application Performances|Basic page contains the following properties:

Field Description
Accepted Payment Method The payment method(s) that can be used to purchase the admissions to the performance.
If an order contains multiple items with different payment methods, only the payment methods that all order items have in common will be available. For example, if an admission has three payment methods available to it (i.e. Cash, Visa and MasterCard) and a miscellaneous item has one payment method available to it (i.e. Visa), then only the common payment method(s) (i.e. Visa) will be available on the order.
By default, the payment methods from the series are selected. If required, select different payment methods for this performance.
To select more than one payment method, hold CTRL or SHIFT while making your selections.
Allowed Delivery Methods Enables you to select the delivery methods that can be used with the performance. 
By default, the delivery methods from the series are selected. If required, select different delivery methods for this performance.
To select more than one delivery method, hold CTRL or SHIFT while making your selections.

When multiple performances, price types and items with different allowable delivery methods are added to the shopping cart, only the common delivery methods will be available.
In the event that the the items on the order do not share any common allowable delivery methods, the following message will be displayed, all items will be removed from the shopping cart and the customer will be returned to the default.asp: Due to the nature of your order no standard delivery method is available. Contact the box office to complete your order.
The above message can be configured in the Registry application Registry::EN::Application::Online::Orders node 'No Delivery Method' field.
Delivery Gateway If you integrate AudienceView with a third party access control system (e.g. Fortress) so that tickets can be printed/scanned using the integrated system, select the appropriate option from the dropdown.
Required Questions Search for and select those questions you ticket sellers are required to ask.
Click  to select a question. For more information, refer to The Find Questions Dialog Box.
Optional Questions Search for and select those questions which you optionally want ticket sellers to ask.
Click  to select a question. For more information, refer to The Find Questions Dialog Box.

Performance Data Section

The following image illustrates the performance data section of the Performances|Basic page:

The performance data section of the Venue Configuration application Performances|Basic page contains the following properties:

Field Description
Data [1-8] Enables you to store additional information specific to your organization.
Any data entered into these fields is searchable through Business Intelligence. To modify a data field label, navigate to the Registry::EN::Business Objects::TSperformanceBO::Marketing node and select the appropriate field that you want to re-label.
Comment 1 Enter additional information for the performance that can be printed on an invoice (e.g. parking location). The information entered in this field is not automatically displayed on the invoice, and must be added to the template first.
Rank Enter a number to rank the stored value item, indicating its display order on the site. Store value items are ranked in descending order (i.e. 4 will be ranked before 1).
Performances that do not have a rank are display alphabetically at the end of the list.
Keywords Keywords are used to help customers find the performance that they are looking for when they are searching via AudienceView Online and to recommend additional performances.
Keywords can be entered into the field manually and then additional 'Keyword' fields can be added by pressing CTRL+TAB or clicking  once an entry has been made.
If you opt to enter the keywords manually, ensure that the entries are spelt the same across all performances.

OR

The Performance Keyword list can be populated and then bound to the 'Keyword' field. For more information, refer to General Configuration Lists and Binding a List to a Field.
If the Performance Keyword list has been bound to the field, hold CTRL or SHIFT while making your selections to select more than one keyword.
Multidata [1-2] Enables you to store additional information specific to your organization. To add additional fields, click or press CTRL+TAB once you have made an entry.
Any data entered into these fields is searchable through Business Intelligence. To modify a multidata field label, navigate to the Registry application Registry::EN::Business Objects::TSperformanceBO::Performance node and select the field that you want to re-label.
Popup Message A pop-up message that displays in the Customer Services application and online once an admission is added to an order. A message may have been defined at the series level, but entering a message here will override the series value.
Options
  • Disable Scalper Prevention: Disables the scalper prevention functionality for online sales.
  • Enable Online Flash Map: Enables the “select your own seat” function so that online users can select their own seats.
  • Enable Scanning: Allows tickets for the performance to be scanned using AudienceView Access Control.
  • Enable Reservations: Enables the 'RSVP' button on your Facebook event page for AVTiki. You must also enter a Facebook Event ID (eid) in the 'External Reference Code' field.
    For more information, refer to to AVTiki Performance Configuration.
  • Enable Add This: Enables the 'Add This' button to appear on the seatSelect.asp and mapSelect.asp pages online.

    To select more than one option, hold CTRL or SHIFT while making your selections.
Roles which suppress popup message Used to ensure that the pop-up message does not display for certain roles. To hide the message from a role, select the role in the list.
To select more than one role, hold CTRL or SHIFT while making your selections.

Performance URLs Section

The following image illustrates the performance URLs section of the Performances|Basic page:

The performance URLs section of the Venue Configuration application Performances|Basic page contains the following properties:

Field Description
Additional Info Enter an absolute HTML link to provide additional information about the performance within the Customer Services application and online sales (e.g. http://www.ourtheatre.com/performance). If a description link was provided at the series level, it is displayed under the field. However, entering a value in the field will override the series value.
Once you enter the link, you can click to test the link in your browser.
Unless it is overridden at the performance level, the application displays a clickable icon on the Seats and Order tabs in the Customer Services application and displays the HTML page in a new window when users add admissions to an order. In online sales, this HTML page is embedded into various pages. Because of the limited space in online sales, you should test how the page appears.
When AudienceView displays the description in the Customer Services application and online, it displays the performance values first. If these are blank, then it displays the series values. If these are blank, nothing is displayed. If one or more of the values are the same for multiple performances in the series, fill them in at the series level. Where they differ for each performance, enter them at the performance level instead.

To link to an article, click to search for and select the article. For more information, refer to The Find Performances Dialog Box.
Logo 1 Enter the absolute URL to the image that you want to display on the AudienceView Online/Mobile seatSelect.asp and the shoppingCart.asp pages (for recommendations).
The image will display to the right of the performance code.
Acceptable image types include .JPG, .GIF and .PNG. For more information, refer to Event Image Guidelines.
Once you enter the URL, click  to ensure that the URL is linking to the correct image.
The 'Logo 1' value set on the Venue Configuration application Performance|Basic page will override the value set on the Series|Basic page. If a logo was provided at the series level, it is displayed in the field; however, entering a new value in the field will override the series value. If neither of the 'Logo 1' fields have a value defined the default-search-image.png will be displayed (located in the AudienceView\UI\Online\Branding folder).
Hint
Images can be uploaded to your server using the image uploader available within the Correspondence application Message|Build page and the Content Management application Article|Text page. For more information, refer to Inserting an Image in a Message and Inserting an Image in an Article.
Logo 2 Similar to 'Logo 1', except this image will display to the left of the performance code on the AudienceView Online/Mobile seatSelect.asp page.
Enter the absolute URL to the image.
Once you enter the link, you can click to ensure that the URL is linking to the correct image.
Upsell Article Enter the name of the Upsell article that you want to display to AudienceView Online and Desktop users when they select the performance, or click to search for and select it.
A hyperlink to the upsell article will be displayed on the shopping cart page, and the Customer Services application Order|Summary page.
For more information, refer to The Find Articles Dialog Box.
Add-on Article Enter the name of the Add-on article that you want to display to customers after the performance has been added to the shopping cart, or click  to search for and select it.
A hyperlink to the add-on article will be displayed on the shopping cart page, and the Customer Services application Order|Summary page.
For more information, refer to The Find Articles Dialog Box.