AudienceView Connect
AudienceView Documentation

Configuring Separate Email Servers

The following information is only applicable to self-hosted clients.


It is recommended that two separate email servers be configured, one for sending transaction emails (e.g. tickets, invoices) and the other for sending marketing related emails. That way, should abuse or overuse of marketing email messages get your organization blacklisted, which at the worst could disable all email flow to and from your organization, you will still be able to send and your customers will still be able to receive emailed tickets and invoices.

Separate email servers should be configured during the initial set-up of AudienceView. It is not recommended that the global.asa and AVscheduler.exe.config files be altered, and if they are, they should only be altered by a system administrator. For help contact AudienceView Support via the Support Portal at If you do not have a 'User Name' or 'Password' send an email to

Configuring Separate Email Servers

To configure separate email servers, two files need to be altered:

  1. Locate and open the Global.asa file in your UI folder.
  2. Locate the setMarketingMailHost key:
    sumoSession.setMarketingMailHost( "localhost" );
  3. Replace "localhost" with your email marketing server's IP address (in quotations).
  4. Close the file.
  1. Locate and open the AVSchedulerSvc.exe.config file in your Libs folder.
    The following code appears:
        <add key="user" value="root"/>
        <!-- The password and the connectionString keys are encrypted -->
        <add key="password" value="aEFy5ySoT1XNsN7lfyAMCQ=="/>
        <add key="role" value="Box Office"/>
        <add key="saveLocation" value="C:\"/>
        <add key="jobsLocation" value="C:\Jobs\"/>
        <add key="mailHost" value="localhost"/>
        <add key="marketingMailHost" value="localhost"/>
        <add key="connectionString" value="mTiEctFgYXaVpcp4NWDX3ppb9PumOYvVEXExy01bX/pWUj7lEPb4ropsS/0ME+pg8MtRwJogw3FdazyFkHwkl7WZOb7WH1ftNAG5ls9v4VO9BT+hTN5rHMTzSKVx1X9JW3nSh+HcmFdF0LqbFBqIAvc45CKAHg8DqG4BeL7WAJI="/>
        <add key="interval" value="15"/>
        <add key="minThreads" value="1"/>
        <add key="maxThreads" value="16"/>
  2. Set the "localhost" value in the marketingMailHost key to the email marketing server's IP address (in quotations).
  3. Close the file.