The Content Management application Articles|Basic page displays in two different manners depending upon the type of article that is displayed. The Banner and Feature articles display one set of article information (see The Articles|Basic Page for Banners and Feature-Type Articles), whereas the Body and Body With Search articles display additional information (see The Articles|Basic Page for Body and Body With Search-Type Articles). The information describes the basic details of the article. For Body and Body with Search articles, the additional information displayed includes associated page header and footers as well as Primary, Secondary and Tertiary Linked Features.
When using the Banner article, you are able to create banners (headers or footers) that can be used to replace default headers and footers on a site. Like all created articles, the articles can be put on or off calendar for a period of time. In this way, you are able to replace default articles for a period of time and then automatically have the site revert to the default articles at a given date and time (refer to Content Management Articles-Calendar Page).
Keywords associated to the article assist in the visibility of the article for recommendations. That is, you are able to associate keywords associated with selected performances so that particular articles will display if a particular performance is selected.
You can also rank the Primary, Secondary and Tertiary Linked Features articles, which ranks the order in which the articles will appear in the given linked panel on the site. The ranking only works for Feature articles.
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Information
If you have updated the 'Rank' field on a Feature article, you must also load the Body or Body with Search article(s) that the Feature article is associated with and click 'Apply'. |
Article Type - Banner or Feature
The following image illustrates the Content Management application Articles|Basic page when Banner or Feature are selected from the 'Article Type' dropdown:
The Articles|Basic Page for Banners and Feature-Type Articles
The Content Management application Articles|Basic page contains the following properties when Banner or Feature are selected from the 'Article Type' dropdown:
| Field |
Description |
| Name |
Enter a unique name for the article.
If a value is not entered in the 'Short Description' field, the 'Name' will be displayed to Online/Mobile customers. |
| Additional Info |
Optionally, enter the URL of the article that you want to display when a customer clicks on an additional info hyperlink, or click  to search for and select the article.
For more information, refer to The Find Articles Dialog Box.
Click  to verify that the correct article will be displayed. |
| Description |
Enter the description of the article.
This field is only displayed in the AudienceView Desktop. |
| Image [1-2] |
Enter the absolute URL (including https://) to the image that you want to display when the article is returned in search results in AudienceView Online/Mobile using the Search Results Widget - Align Horizontally and Search Results Widget - Align Vertically widgets. For more information, refer to Inserting the Search Results Widgets.
Acceptable image types include .JPG, .GIF and .PNG. For more information, refer to Search Image Guidelines.
A default image (e.g. your company logo) should be created and saved with the file name default-search-image.png in the AudienceView\UI\Online\Branding folder. If an image has not been defined in this field, the default-search-image.png image will display.
Click to ensure that the URL is linking to the correct image.
|
| Short Description |
Enter a short description for the article.
The 'Short Description' is displayed to Online/Mobile customers. If a value is not entered in this field, the 'Name' will be displayed. |
| Category |
Enter a name that you want to use to categorize/group articles.
Article categories are used to categorize/group articles to help filter customer searches. They can also be used to search in the Business Intelligence and Reports application. |
| Default Context |
Select the context of the article. The option chosen from the 'Default Context' dropdown determines which context types can be inserted into an article template on the Articles|Text page. The following context type are available:
- Performance: If Performance is selected the Find Performances dialog box appears. Search for and select the performance that you want to associate with the article.
For more information, refer to The Find Performances Dialog Box.
- Bundle: If Bundle is selected the Find Bundles dialog box appears. Search for and select the bundle that you want to associate with the article.
For more information, refer to The Find Bundles Dialog Box.
- Miscellaneous Item: If Miscellaneous Item is selected the Find Miscellaneous Items dialog box appears. Search for and select the miscellaneous item that you want to associate with the article.
For more information, refer to The Find Miscellaneous Items Dialog Box.
- Stored Value Item: If Stored Value Item is selected: Select the stored value item from the dropdown.
- Gift: If Gift is selected the Find Gifts dialog box appears. Search for and select the gift that you want to associate with the article.
For more information, refer to The Find Gifts Dialog Box.
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| Permalink |
Enter the text that you want to use for a friendly URL.
When the 'Build Link' button is used on the Articles|Text page, friendly URLs are generated based on the text entered in the 'Permalink' field.
 |
Caution
Do not use special characters (-, ., ', ", /, etc.) or spaces in the 'Permalink' field. The corresponding article will not render properly Online. |
|
| Article Authentication |
Select whether the form article requires authentication from the customer:
- None: The user does not need to be logged in to submit the form.
- Required: The user must be logged in to submit the form.
|
| Article Type |
Select the type of article that you want to create:
- Banner: Used for creating header or footers.
- Body: A body article providing static information to the reader.
- Body With Search: A body article found in the centre-area of the site that search web widgets can be inserted into it to display the results from associated search criteria in the article.
For more information, refer to Creating Article Search Criteria.
- Feature: Used to create Primary, Secondary and Tertiary Linked Features.
If Body or Body with Search are selected the Article Type - Body or Body with Search section will display.
|
| Article Search |
Enter the name of the search article that you want to use for this article, or click to search for and select the article.
For more information, refer to The Find Articles Dialog Box.
The article set in this field will override the article set in the Content Management application Sites|Branding page's 'Default Article Search' field. |
| Key Words |
Enter any terms or descriptions associated to the article, so that customers can search for and find the article.
To add additional fields, click  or press CTRL+TAB once you have made an entry. |
| Rank |
Enter a number to rank the article, indicating its display order on the site. Articles are ranked in descending order (i.e. 4 will be ranked before 1).
|
Information
This function is only available for Feature articles. |
|
Information
If you have updated the 'Rank' field on a Feature article, you must also load the Body or Body with Search article(s) that the Feature article is associated with and click 'Apply'. |
|
| Article Data [1-8] |
Enables you to store additional information specific to your organization.
Any data entered into these fields is searchable through Business Intelligence. To modify a data field label, navigate to the Registry application Registry::EN::Business Objects::TSarticleBO::Article node and select the field that you want to re-label. |
Article Type - Body or Body with Search
The following image illustrates the Content Management application Articles|Basic page when Body or Body with Search are selected from the 'Article Type' dropdown:
The Articles|Basic Page for Body and Body With Search-Type Articles
The Content Management application Articles|Basic page contains the following properties when Body or Body with Search are selected from the 'Article Type' dropdown:
| Field |
Description |
| Name |
Enter a unique name for the article.
If a value is not entered in the 'Short Description' field, the 'Name' will be displayed to Online/Mobile customers. |
| Additional Info |
Optionally, enter the URL of the article that you want to display when a customer clicks on an additional info hyperlink, or click to search for and select the article.
For more information, refer to The Find Articles Dialog Box. Click to verify that the correct article will be displayed. |
| Description |
Enter the description of the article.
This field is only displayed in the AudienceView Desktop. |
| Image [1-2] |
Enter the absolute URL (including https://) to the image that you want to display when the article is returned in search results in AudienceView Online/Mobile using the Search Results Widget - Align Horizontally and Search Results Widget - Align Vertically widgets. For more information, refer to Inserting the Search Results Widgets.
Acceptable image types include .JPG, .GIF and .PNG. For more information, refer to Search Image Guidelines.
A default image (e.g. your company logo) should be created and saved with the file name default-search-image.png in the AudienceView\UI\Online\Branding folder. If an image has not been defined in this field, the default-search-image.png image will display.
Click to ensure that the URL is linking to the correct image.
|
| Short Description |
Enter a short description for the article.
The 'Short Description' is displayed to Online/Mobile customers. If a value is not entered in this field, the 'Name' will be displayed. |
| Category |
Enter a name that you want to use to categorize/group articles.
Article categories are used to categorize/group articles to help filter customer searches. They can also be used to search in the Business Intelligence and Reports application. |
| Default Context |
Select the context of the article. The option chosen from the 'Default Context' dropdown determines which context types can be inserted into an article template on the Articles|Text page. The following context type are available:
- Performance: If Performance is selected the Find Performances dialog box appears. Search for and select the performance that you want to associate with the article.
For more information, refer to The Find Performances Dialog Box.
- Bundle: If Bundle is selected the Find Bundles dialog box appears. Search for and select the bundle that you want to associate with the article.
For more information, refer to The Find Bundles Dialog Box.
- Miscellaneous Item: If Miscellaneous Item is selected the Find Miscellaneous Items dialog box appears. Search for and select the miscellaneous item that you want to associate with the article.
For more information, refer to The Find Miscellaneous Items Dialog Box.
- Stored Value Item: If Stored Value Item is selected: Select the stored value item from the dropdown.
- Gift: If Gift is selected the Find Gifts dialog box appears. Search for and select the gift that you want to associate with the article.
For more information, refer to The Find Gifts Dialog Box.
|
| Permalink |
Enter the text that you want to use for a friendly URL. When the 'Build Link' button is used on the Articles|Text page, friendly URLs are generated based on the text entered in the 'Permalink' field.
|
Caution
Do not use special characters (-, ., ', ", /, etc.) or spaces in the 'Permalink' field. The corresponding article will not render properly Online. |
|
| Article Authentication |
Select whether the form article requires authentication from the customer:
- None: The user does not need to be logged in to submit the form.
- Required: The user must be logged in to submit the form.
|
| Article Type |
Select the type of article that you want to create:
- Banner: Used for creating header or footers.
- Body: A body article providing static information to the reader.
- Body With Search: A body article found in the centre-area of the site that search web widgets can be inserted into it to display the results from associated search criteria in the article.
For more information, refer to Creating Article Search Criteria.
- Feature: Used to create Primary, Secondary and Tertiary Linked Features.
If Banner or Feature are selected the Article Type - Banner or Feature section will display.
|
| Article Search |
Enter the name of the search article that you want to use for this article, or click to search for and select the article.
For more information, refer to The Find Articles Dialog Box.
The article set in this field will override the article set in the Content Management application Sites|Branding page's 'Default Article Search' field. |
| Page Header |
The page header associated with the article.
Enter the name of the article or click to search for the article. For more information, refer to The Find Articles Dialog Box. |
| Page Footer |
The page footer associated with the article.
Enter the name of the article or click to search for the article. For more information, refer to The Find Articles Dialog Box. |
| Primary Linked Features Display |
Select which 'Primary Linked Feature' articles you want to display:
- Article: Displays the 'Primary Linked Features' defined on the article in the 'Primary Linked Features' field.
- Both: Displays the 'Primary Linked Features' defined on the article and the Sites|Branding page.
- Site Branding: Displays the 'Primary Linked Features' defined on the Sites|Branding page.
Multiple articles are displayed according to their 'Rank'.
|
| Primary Linked Features |
'Primary Linked Feature' articles display across the top of the page in AudienceView Online, and at the top of the screen in AudienceView Mobile.
Enter the name of the article or click to search for and select the article. For more information, refer to The Find Articles Dialog Box.
Multiple articles are displayed according to their 'Rank'. |
| Secondary Linked Features Display |
Select which 'Secondary Linked Feature' articles you want to display:
- Article: Displays the 'Secondary Linked Features' defined on the article in the 'Secondary Linked Features' field.
- Both: Displays the 'Secondary Linked Features' defined on the article and the Sites|Branding page.
- Site Branding: Displays the 'Secondary Linked Features' defined on the Sites|Branding page.
Multiple articles are displayed according to their 'Rank'.
|
| Secondary Linked Features |
'Secondary Linked Feature' articles display on the left-hand side of AudienceView Online, and between the 'Primary Linked Feature' article and the body of the article in AudienceView Mobile.
Enter the name of the article or click to search for and select the article. For more information, refer to The Find Articles Dialog Box.
Multiple articles are displayed according to their 'Rank'. |
| Tertiary Linked Features Display |
Select which 'Tertiary Linked Feature' articles you want to display:
- Article: Displays the 'Tertiary Linked Features' defined on the article in the 'Tertiary Linked Features' field.
- Both: Displays the 'Tertiary Linked Features' defined on the article and the Sites|Branding page.
- Site Branding: Displays the 'Tertiary Linked Features' defined on the Sites|Branding page.
Multiple articles are displayed according to their 'Rank'.
|
| Tertiary Linked Features |
'Tertiary Linked Feature' articles display on the right-hand side of AudienceView Online, and at the bottom of the screen above the 'Footer' in AudienceView Mobile.
Enter the name of the article or click to search for and select the article. For more information, refer to The Find Articles Dialog Box.
Multiple articles are displayed according to their 'Rank'. |
| Key Words |
Enter any terms or descriptions associated to the article, so that customers can search for and find the article.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
| Rank |
Enter a number to rank the article, indicating its display order on the site. Articles are ranked in descending order (i.e. 4 will be ranked before 1).
|
Information
This function is only available for Feature articles. |
|
Information
If you have updated the 'Rank' field on a Feature article, you must also load the Body or Body with Search article(s) that the Feature article is associated with and click 'Apply'. |
|
| Article Data [1-8] |
Enables you to store additional information specific to your organization.
Any data entered into these fields is searchable through Business Intelligence. To modify a data field label, navigate to the Registry application Registry::EN::Business Objects::TSarticleBO::Article node and select the field that you want to re-label. |