• Creating an Order
• Customers, Agents and Orders
  • Adding an Existing Customer Account to an Open Order
  • Creating an Order Using an Existing Customer Account
  • Adding a New Customer Account to an Open Order
  • Changing the Customer Account Associated to an Order
  • Adding a Ship-to Customer Account to an Order
  • Setting an Agent as the Order Customer
  • Removing the Customer Account Associated to an Order
  • Assigning a Customer to an Admission
• Delivery Methods
• Performance Seating Requests
  • Creating a Performance Seating Request
  • Closing a Performance Seating Request
  • Filling a Performance Seating Request
• Making a Reservation
• Checking a Seat’s Ticket Usage Status
• Searching for an Order
  • Opening an Order
  • Using the Default Order Search
  • Using the Advanced Order Search
• Modifying Seats on an Order
  • Changing the Price Type for a Seat on an Order
  • Changing the Price Type for a Seat on an Order Using the Seat Map
  • Overriding the Admission Amount or Charge on an Order
  • Adding New Seats to an Order for the Same Performance
  • Deleting an Admission from an Order
• Using Order Notes
• Managing Customer Passes on an Order
  • Assigning an Admission to a Customer’s Pass
  • Removing an Admission from a Customer’s Pass
• Adding an Offer to an Order
  • Adding an Offer to an Order Using the Customer|Entitlements|Offers Page
  • Adding an Offer to an Order Using the Order|Summary Page
  • Adding an Offer to an Order Using the Offers|Summary Page
• Printing Orders
  • Printing or Reprinting
  • Preprinting
  • Printing a Payment Receipt
  • Printing Gift Certificates and Gift Cards
• The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
• Billing Customer, Shipping Customer and Agent Email Delivery Combinations
• Generating an Invoice
• Generating a Tax Receipt
  • Manually Generating a Tax Receipt
  • Manually Generating a Tax Receipt Number
  • Deleting a Tax Receipt
  • Voiding and Reissuing a Tax Receipt
    • Voiding a Tax Receipt
    • Reissuing a Tax Receipt
• Order History

Before you can assign a performance to a customer’s pass, the following must be true:

• The customer with the pass must be associated with the order or admission. For more information, refer to Adding an Existing Customer Account to an Open Order or Assigning a Customer to an Admission.
• The pass that the customer holds must be eligible for use on the performance or bundle.

Hint Depending on how the pass was configured, you may not be able to assign multiple admissions to the same performance to the same pass. If this is the case, and the pass was earned through the purchase of a bundle, you must remove the bundle admissions from the pass and assign only single admissions.

To assign an admission to a pass, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Order tab.
   The Order|Search page appears.
3. Search for and select the order you want to work with. For more information, refer to Searching for an Order.
   The Order|Summary page appears.
4. If you are working with a(n):
   • Bundle: Select the pass from the 'Customer Pass' dropdown in the bundles section of the Order|Summary page.
     Depending on how the pass was configured, you may not be able to assign multiple admissions to the same event on the pass. In this situation, or if you want to assign individual admissions to a pass, use the Order|Bundles|Seats page to assign the admissions.
   • Admission: select the pass from the 'Customer Pass' dropdown, in the admissions section of the Order|Summary page. If the admissions are not displayed on the Order|Summary page, use the Order|Seats|Seats page to assign the admissions.
     Depending on how the pass was configured, you may not be able to assign multiple admissions to the same event on the same pass.

     Only those passes which are eligible for the event are displayed in the 'Customer Pass' dropdown. If the dropdown is empty, the customer may not have a pass or the pass held by the customer may not be eligible for the event.

5. For each admission or bundle you want to assign to the pass, repeat the process from Step 4.
6. Click 'Apply'.
   A window confirms that the application updated the order.
7. Click 'OK'.

Information If you printed tickets before you assigned the admissions to the pass, you will have to reprint.