AudienceView allows you to track which tickets have been used to gain access to a performance from which AudienceView Access Control was used to scan tickets and record their numbers. A ticket’s status can be one of the following, depending on your organization Access Control configuration:
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Printed
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Cancelled
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Used (In)
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Used (Out)
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Re-entered
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Information
On the Order|Seats|Seats page, seats are displayed for only one performance at a time. To view seats for a different performance click on that performance’s summary header. |
To check ticket usage for a particular order’s seat(s):
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Open the Customer Services application from the AudienceView Desktop.
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Select the Orders tab.
The Order|Search page appears.
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Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
The Order|Summary page appears.
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Select the Seats tab.
The Order|Seats|Seats page appears.
The tickets status is displayed in the 'Status' column:
The Seats Tab on the Order|Seats Page