The Real Time Access Control report displays the number of tickets scanned for a range of performances, users, sections, gates, rows and dates. Totals are displayed for those tickets scanned in, out, and re-entered as well as for scanning failures. The resulting output can be displayed with or without detail. For more information on internal gates, refer to Access Control.
This report could be used to report the status of tickets scanned, by performance in real time.
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Information
If your venue is configured for internal and external gates, the ticket status only changes when the ticket holder is scanned in and out of an external gate. |
Real Time Access Control Report Criteria
The following table describes the report criteria.
| Criteria |
Description |
| Venue |
Enables you to filter the report by one or more venue selections.
To select more than one venue, hold CTRL or SHIFT while making your selections. |
| Series |
Enables you to filter the report by the selected series.
Enter the series name and press ENTER or click  to search for the series. For more information, refer to The Find Series Dialog Box. |
| Performance Code |
Enables you to filter the report by a specific performance.
Enter the performance code or click to search for the performance. For more information, refer to The Find Performances Dialog Box. |
| Miscellaneous Item |
Enables you to filter the report by a specific miscellaneous item.
Enter the miscellaneous item or click to search for the miscellaneous item. For more information, refer to The Find Miscellaneous Items Dialog Box. |
| Scanning Date Format |
Specifies the date to use for the report:
- Date Range
- Previous 7 Days – This does not include today.
- Today
- Yesterday
This is the date that the ticket was scanned.
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| Scanned From |
If you are entering a date range, this is the date from which data will be included in the report. This date is inclusive where the starting time will be 0:00:00 on the selected date.
Any value entered into this field will only apply if Date Range is used.
Enter a date or relative date into the field or click  or  to select the date or relative date.
For more information, refer to Using the Calendar to Select a Date or Using Relative Dates and Times. |
| Scanned To |
If you are entering a date range, this is the date to which data will be included in the report. This date is inclusive where the end time will be up to 23:59:59 on the selected date. Any value entered into this field will only apply if Date Range is used.
Enter a date or relative date into the field or click or to select the date or relative date.
For more information, refer to Using the Calendar to Select a Date or Using Relative Dates and Times. |
| Output Columns |
Enables you to include or exclude any or all of the following data: Gate; Row; Section; User Name. |
Advanced Section
The following criteria is available in the advanced section:
| Criteria |
Description |
| Performances From |
Enables you to filter for those performances that occur on or after the date entered.
The application will ignore your entry if you do not enter an entry for Performances To date.
Enter a date or relative date into the field or click or to select the date or relative date.
For more information, refer to Using the Calendar to Select a Date or Using Relative Dates and Times. |
| Performances To |
Enables you to filter for those performances that occur on or before the date entered.
The application will ignore your entry if you do not enter an entry for Performances From date.
Enter a date or relative date into the field or click or to select the date or relative date.
For more information, refer to Using the Calendar to Select a Date or Using Relative Dates and Times. |
| User Name |
Enables you to filter by the selected users.
Enter the user name and press ENTER or click to search for the user. For more information on searching for a user, refer to The Find Users Dialog Box.
This is the user who scanned the ticket. |
| Section |
Enables you to filter the report by a section in the venue. |
| Mark Description |
Enables you to filter results by text marked on a ticket when scanned.
You can enter the words with which the description begins, or use wildcard characters to search using portions of text.
For more information, refer to Using Wildcard Characters to Perform a Search. |
Real Time Access Control Report Output
The following image illustrates a sample report.
The first part of the report displays the number of tickets scanned or failed to scan by user, mark description, gate, section and row depending on the columns selected as criteria. The second part of the report displays the number of tickets yet to be scanned for the selected performance(s).
The following table describes the report’s output:
| Column |
Description |
| User Name |
The scanner’s user and login name.
This is only displayed if included in the report’s Output Columns. |
| Mark Description |
The description configured for the scanner, if any.
This only displayed if included in the report’s Output Columns. |
| Gate |
The gate configured for the scanner, if any.
This is only displayed if included in the report’s Output Columns. |
| Section |
The ticket’s section.
This is only displayed if included in the report’s Output Columns. |
| Row |
The ticket’s row.
This is only displayed if included in the report’s Output Columns. |
| Scanned In |
The number of tickets scanned in. |
| Scanned Out |
The number of tickets scanned out.
If your venue is configured for internal and external gates, the ticket status only changes to Used (Out) if the ticket holder is scanned out of an external gate. |
| Re-Entered |
The number of tickets which have re-entered, that is exited and re-entered the venue.
If your venue is configured for internal and external gates, the ticket status only changes to Re-entered if the ticket holder is scanned out of an external gate and then scanned in again. |
| In Venue |
The number of tickets holders currently in the venue.
If the ticket holder is not scanned out, they will still appear as being in the venue. |
| Failures |
The number of scanning failures, such as:
- Ticket number does not exist: An invalid ticket number was scanned.
- Unable to mark ticket - ticket is already taken: Ticket has already been scanned IN or OUT.
- Ticket does not belong to any of the selected performances: The ticket number is valid but not for performance(s) selected.
- Unable to mark ticket(s) - Incorrect gate: An attempt was made to scan a ticket through a gate which the ticket is not allowed access.
You can use the Scanning Failures report for additional details. For more information, refer to Scanning Failures.
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